incident commander resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Detail -oriented individual who exemplifies professionalism, and an ability to manage multiple projects and task. Experienced in Higher Education 8 plus years. Six years in Student Finance and Academic advising. Two years in Enrollment Management. Previous experience in Leadership and Management.
Skills
Strategic planning, Negotiations expert, Procedure development, Process improvements, Team
Building, Critical thinking, Proficient in Microsoft Office, (Excel, Word, PowerPoint), Presentations,
Leadership, Public speaking, various education and financial software experience. State and Federal programs regarding funding and qualifications.
Experience
Incident Commander, 03/2016 to 01/2017 Ac Disaster Consulting – Houston, TX, United States
Serves as initial point of contact for safety/security related matters surrounding the campus or location.
Provides/coordinates emergency response and situational awareness training and information to
students, colleagues, and faculty (e.g.
lockdown, evacuation, shelter-in-place).
Supports the incident action planning process by tracking resources, collecting/analyzing information,
and maintaining documentation.
Conduct campus operations of process improvement to reach the incident objectives and compliance
develop a Business Continuity Plan with local leadership.
Security Monitoring and updating Maintain and update all state and federal regulations
Work directly with campus Leadership regarding process changes and student management.
Student Service Advisor II, 06/2013 to Present Adtalem Global Education Inc. – West Palm Beach, FL, United States
Analyze financial information to produce forecasts of business, industry, and economic conditions for
use in making investment decisions.
Prepare plans of action for investment based on financial analyses Title IV and private loan funding
Responsible for performing special projects to improve process efficiency and performance
Complete projects as assigned by Management Support program planning and development and
tracking of documentation
Maintain and develop various financial models and standard templates distributed for use by all of
finance and academic during the planning processes, ensuring quality, accuracy and focused analytic
review
Support Financial and Educational Planning & Analysis by being first point of contact for issues and
questions.
Develop process improvements with admissions and student services
Provide counseling with at risk and dismissed students
Analyzes financial aid reports and enhances customer service by and proactively reaching out to
students on issues such as registration, account balances, account holds, and other missing information
Manage registration,schedule issues, and keeping records updated Work closely with admission with
onboarding of enrollment
Meeting facilitator and Advisor for Federal work study onboarding and requirements.
Admission Advisor, 07/2011 to 06/2013 Getgo – Columbus, IN, United States
Maintained database and provided maintenance services to student records.
Monitored enrollment
issues and resolved it to track progress of new students Provided support to various enrollment
transactions and ensure completion according to deadlines
Explain courses offered and their benefits for career
Responsible for facilitating orientation and registration day activities.
Closely assists and mentors students through the admissions process.
Ensures compliance with applicable company policies and procedures, laws and regulations within
department of education and accreditation.
Verbally communicates approved presentations to promote programs to prospective students.
Department Manager, 06/2006 to Stinger Ghaffarian Technologies – Glendale, AZ, United States
High School program
Review student enrollment eligibility, enrollment application, Financial Aid form(FAFSA), and
reviewing transcripts and other forms needed for eligibility.
Facilitate new student orientation, helped identify short and long term goals; including graduation and
future educational and career aspirations.
Initiate weekly contact through first courses, resolving any academic and technical issues.
Conceived, planned and directed the high school program local high school seniors.
Recruited students,
and developed all creative, advertising and promotional materials.
Designed and delivered illuminating and enjoyable classes as part of educational program; presented
new material and developed testing for student evaluation
Build business relationships with local high schools and colleges, engage in career fairs, college success
training and presentations of higher education.
Collection Manager, 06/2006 to 10/2010 Mark One Financial – City, STATE, United States
Direct and handle the daily activities of collections team
Hire and train direct reports
Responsible for annual appraises and evaluate monthly performance and provide coaching and
development
Organize regular target statistics and also team reports for Sr.
Management
Build an automated collection process for 100K+ accounts each month Enhance the collection process
and customer experience by providing additional process for improvement
Provide additional technical support and guidance to team members as needed.
Education and Training
Master of Business Aministration: Global Management, Expected in January 2010 to University of Phoenix - Jacksonville, FL GPA: Global Management
Bachelor of Business Management: , Expected in September 2007 to University of Phoenix - Jacksonville, FL GPA:
Certificate in Human Resources in Business
Additional Information: , Expected in July 2016 to Capella Universaity - Atlanta, GA GPA:
Skills
academic, advertising, benefits, coaching, counseling, Critical thinking, customer service, database, documentation, finance, Financial, financial analyses, Analyze financial information, forms, Human Resources, Leadership, Team
Building, Excel, Microsoft Office, PowerPoint, Word, Negotiations, policies, Presentations, Procedure development, processes, process improvement, improve process, program planning and development, progress, promotional materials, Public speaking, quality, safety, statistics, Strategic planning, technical support
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Resume Overview
School Attended
University of Phoenix
University of Phoenix
Capella Universaity
Job Titles Held:
Incident Commander
Student Service Advisor II
Admission Advisor
Department Manager
Collection Manager
Degrees
Master of Business Aministration
Bachelor of Business Management
Certificate in Human Resources in Business
Additional Information