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Inbound Sales Agent (Also from 3/2007- 3/20010) Resume Example

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INBOUND SALES AGENT (ALSO FROM 3/2007- 3/20010)
Summary

To maintain a full-time position with a company that will challenge my skills while offering advancement opportunities based upon merit. I possess a broad customer service background with proven ability to manage and sell product and services to meet the customer's needs. I also possess strong interpersonal skills, being able to train and motivate the sales team to peak performance. Top agent in retention at the Affinion Benefits Group, which led to me being awarded with the supervisor position after a month and a half of working there.


* M.A.G.I.C trained (For giving excellent customer service experiences)


* Numerous awards and trophies for consistent 100% quality assurance scores.

Highlights
  • MS Office proficient
  • Flexible scheduling
  • Staff training and development
  • Avaya software customer management systems
  • Resolution-oriented
  • Automatic call distribution ACD system
  • Established track record of exceptional sales results

  • Excellent communication skills
  • Compelling leadership skills
  • Social media savvy
  • Cheerful and energetic
  • Effective team player
  • Exceptional multi-tasker
  • Savvy negotiator
  • Superior communication skills
Accomplishments

I consistently sell well over $100,000 worth of products each month. Typically I get between $150,000-$200,000 every month.

Experience
Inbound Sales Agent (Also from 3/2007- 3/20010)
April 2014 to Current
Community Action Program For Central Arkansas - England , AR
  • I provide sales and strategic relationships to establish and grow new accounts.
  • I assist prospective customers with scheduling services that are customized to fit their specific needs.
  • I specialize in the features and benefits of treatments to ensure customers receive the best services possible.
  • I also schedule appointments for technicians in various service departments to assist with the implementation of control for unwanted pests.
  • It is my job to build rapport and provide customers with the best options to fit their need as well as budget for pest control services.
  • In a nutshell I develop leads, schedule appointments, identify customer needs & market appropriate products and services.
Insurance Retention Specialist Supervisor
October 2013 to February 2014
Bickford Senior Living - Clinton , IA
  • Demonstrated excellent verbal, written, and interpersonal skills; Possessed strong organizational skills; Can organize and prioritize multiple work assignments; Used applicable computer skills and operates a variety of Microsoft Office software and office equipment such as computers, printers, facsimile, etc; Establish client relationships and follow-up up with customers, as needed; Provide prompt, accurate & friendly customer service.
  • Service included responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions and billing clarification; Used a customer-focused, needs-based review process to educate customers about insurance options.
  • M.A.G.I.C (Make A Great Impression Count) trained and certified* Numerous Awards and trophies for consistent 100% ratings on my Quality Assurance.
Teacher
November 2010 to February 2013
The Temple Playschool - City , STATE

Responsible for providing a safe and developmentally appropriate preschool program for young children that complies with all relevant legislation, policies and procedures.

Nurtures children, provides meals, crafts, and instruction, and ensures students are clean and kept safe.

August 2005 to March 2007Best Buy Northlake Mall - City , STATE
  • I handled service traffic, making sure clients got their issues assessed and were connected with the best service for their tech problem.
  • I quickly and accurately managed the inbound and outbound phone calls and successfully managed the escalation process with third party vendors and internal service center repairs.
  • I managed shipping and receiving in addition to performing basic repairs and software installations.
  • I ran the administrative functions within Geek Squad and managed department communication, managed product shipping and receiving, performed basic software repairs/installations and light touch repairs to products, and performed other duties as assigned.
Education
Majoring : Human Resources Management Information Technology, currentAshford University I.T

Human Resources Management Information Technology

Diploma : 2002Towers High School - City, State
Interests
Volunteered with the youth of my local church and community; organizing and supervising in recreational activities. · Spends time with less fortunate and underprivileged children. · Volunteered at the Ronald McDonald House in affiliation with Egleston Children's Hospital in Atlanta; providing them with home-cooked meals and spending quality time with families.
Additional Information
  • COMMUNITY INVOLVEMENT · Volunteered with the youth of my local church and community; organizing and supervising in recreational activities. · Spends time with less fortunate and underprivileged children. · Volunteered at the Ronald McDonald House in affiliation with Egleston Children's Hospital in Atlanta; providing them with home-cooked meals and spending quality time with families.
Skills

Administrative functions, appointment setting, interpersonal skills, Microsoft Office software, office equipment, strong organizational skills, Quality Assurance, rapport building, shipping and receiving, and sales.

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Ashford University I.T
  • Towers High School
  • Job Titles Held:

    • Inbound Sales Agent (Also from 3/2007- 3/20010)
    • Insurance Retention Specialist Supervisor
    • Teacher

    Degrees

    • Majoring : Human Resources Management Information Technology , current
      Diploma : 2002

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