Inbound Sales Agent (Also from 3/2007- 3/20010) Resume Example

• Demonstrated excellent verbal, written, and interpersonal skills; Possessed strong organizational skills; Can organize and prioritize multiple work assignments; Used applicable computer skills and operates a variety of Microsoft Office software and office equipment such as computers, printers, facsimile, etc; Establish client relationships and follow-up up with customers, as needed; Provide prompt, accurate & friendly customer service.
• Service included responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions and billing clarification; Used a customer-focused, needs-based review process to educate customers about insurance options.
• M.A.G.I.C (Make A Great Impression Count) trained and certified* Numerous Awards and trophies for consistent 100% ratings on my Quality Assurance.

Responsible for providing a safe and developmentally appropriate preschool program for young children that complies with all relevant legislation, policies and procedures.

Nurtures children, provides meals, crafts, and instruction, and ensures students are clean and kept safe.

• I handled service traffic, making sure clients got their issues assessed and were connected with the best service for their tech problem.
• I quickly and accurately managed the inbound and outbound phone calls and successfully managed the escalation process with third party vendors and internal service center repairs.
• I managed shipping and receiving in addition to performing basic repairs and software installations.
• I ran the administrative functions within Geek Squad and managed department communication, managed product shipping and receiving, performed basic software repairs/installations and light touch repairs to products, and performed other duties as assigned.