Energetic RECEPTIONIST with 3 years CALL CENTER experience in high-level executive support roles. Organized and professional. Dedicated and focused RECEPTIONIST FINANCIAL SERVICE REPRESENTATIVE who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
CPR and First Aid certified, experienced in the ability to assist residents and clients with activities of daily living
Experienced in blood drawing, performing lab tests, EKG's, assisting nurses and doctors, taking vitals, and giving injections
Operation and maintenance of bio-medical equipment
Maintained sterile fields and application of dressings
Acute and long-term care experience
Wound documentation and dressing care
Specimen collection )urine, feces, sputum)
Suction and catheter trainingMicrosoft Office proficiency
Professional and mature
Strong problem solver
Dedicated team player
Strong interpersonal skills
Billing and coding
Insurance eligibility verifications
Everest University, Lakeland, FL Diploma, Medical Assistant- July, 2016.
Everest University Ambassador.
cpr ,first aid certification
12/2016 to Current
INBOUND/OUTBOUND/ CALLSGC services － lakeland, FL
RECONNECTIONS CELLULAR LINES.
DISCONNECTED PHONES ,ETC.
Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Improved customer ratings by 90]%. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. Implemented changes to customer service program.
07/2016 to 10/2016
HEALTH CARE INSURANCE REPRESENTATIVE SYKES － Lakeland, FLCompiled coverage and rating information in an accessible format. Processed applications, payments, corrections, endorsements and cancellations. Supported patients with customized patient teaching tools. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow.
08/2015 to 08/2016
administrative assistnt EVEREST UNIVERSITY － Lakeland, FL
filing papers receptionist , answer phones
library inventory , staff directory , campus tour ,xfer calls , school infoManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment.
05/2015 to 08/2016
Home Health AideMaxim Healthcare － Lakeland, FLAssisted patients with multiple chronic diagnoses, including COPD and asthma. Assisted physicians in focus studies on subject of prenatal care. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
06/2014 to 05/2015
CUSTOMER SERVICE REPRESENTATIVEGC SERVICES － lakeland, FLCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings by 90%. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues.
High School Diploma: HIGH SCHOOL PENFOSTER － Lakeland, FL, US
administrative, attention to detail, Billing, CALL CENTER, CPR, clients, customer service, documentation, EKG's, filing, First Aid, drawing, injections, INSURANCE, INVENTORY, long-term care, Medical Terminology, office, ENTERPRISE, office equipment, organizational skills, Excellent people skills, coding, RECEPTIONIST, scheduling, Specimen collection, supervisor, PHONES, PHONE, plan of care, taking vitals