Inbound and outbound calls
Collected payments, made car-pay catch up plans to get them out of re-po
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Improved customer ratings by 4% i should say
Properly directed inbound calls in phone queues to improve call flow.
The first payday I had made my 3 dollars+ for working extra hard to the job and the manger we're shocked that i had gotten that other people don't receive that till their 3-4th check, I was happy.
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