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iNAV - Customer Care Application Resume Example

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INAV - CUSTOMER CARE APPLICATION
Summary
Looking for a position in field of information technology where I can utilize and refine my technological, organizational and managerial skills. PROFEESIONAL SUMMARY IT Professional with 7+ years of experience in Software Application Design and Development with over 6 years of expertise in Core Java/J2EE programming. Well versed with SDLC (Software Development Life Cycle) process that includes Implementation, testing, deployment, documentation, training, troubleshooting and maintenance. Specialized in translating business user requirements into technical specification documents. Excellent Analytical skills and strong ability to learn things quickly, triage and troubleshooting complex business and technical problems Excellent communication, interpersonal, analytical skills and strong ability to perform as part of a team. Effectively use JAD sessions to improve the timelines and clear the scope of project to team members. Experience of working in Telecom Domain and HR Portfolio Application development. 5 full cycle implementations that included Requirement gathering and analysis, Building Conceptual design, Logical design, Physical design and taking it to Implementation phase. Well versed with JAVA 1.5 and OOAD programming. Extensive working experience on multi-tiered server side component development involving Core Java/J2EE, JSP, Servlets, Spring MVC, iBatis, jQuery, Ajax, JDBC, Java Custom Tag Libraries, Ant. Expertise in UI development and Web Designing using jQuery, Ext JS, JSP, JavaScript, HTML, XML, CSS. Well versed with Web Application Servers such as IBM WebSphere Application Server, Oracle WebLogic Application Server and Tomcat. Experience in Consuming and Exposing SOAP based Web Services. Generated SQL and PL/SQL scripts to install create and drop database objects including: tables, views, primary keys, indexes, constraints, sequences, grants and synonyms. Extensive Experience in developing database programs like PL/SQL Procedures, Functions, Triggers and Packages. Knowledge of database server concepts and database architecture. Profound knowledge about the Relational Database concepts and experienced in designing and deploying relational database for complex business needs like HR Staffing Solutions.
Experience
COX Communications, Inc. Infosys Technologies LAugust 2011 to January 2014
  • MyAccount - Broadsoft Upgrade, Voice Manager and VoIP Visual Device Manager Eclipse, Weblogic 10, Struts 1.2, jQuery, Spring, Apache CXF, ANT, iBATIS, Broadosft OCI Role: Technical Lead Description: MyAccount application is a customer's online interface to Cox Business.
  • Customers can use MyAccount to manage their account(s) online and perform many self-service functions without having to contact the Customer Service Representatives.
  • Several examples of self-service functionality available within My Account include: View and Pay Bills (most popular feature) Add and manage user access to their MyAccount profile Review their Cox Business Internet information (IP Address, Gateway, Primary and Secondary Name server information, VoIP Device Management, Online Backup and Security Suite Services, etc.) Manage their Customer Proprietary Network Information (CPNI) online This project involves- a.
  • Modify MyAccount application to support upgrade of BroadSoft AS/EWS servers to BroadSoft Release-17.
COX Communications, Inc. Infosys Technologies LSeptember 2010 to July 2011
  • MyAccount - Cox Business Online Backup 2.0 and Email Notification System Eclipse, Weblogic 10, Struts 1.2, jQuery, Spring, Apache CXF, iBATIS Role: Technical Lead Description: MyAccount application is a customer's online interface to Cox Business.
  • Customers can use MyAccount to manage their account(s) online and perform many self-service functions without having to contact the Customer Service Representatives.
  • This project involves- Enhancement of existing Online Backup Product to version 2.0 where in Cox offers more Backup Space to their Business customers with the ability of managing their online backups via MyAccount application.
  • Cox Business Online Backup (CBOB) 2.0 provides ability to customers to purchase more space, allocate space and user space assignment.
  • MyAccount identifies potential customers who are eligible for CBOB 2.0 and upsell the product with free introductory backup space.
  • A new module has been developed to send email notification to MyAccount Users to notify customer about.
COX Communications, Inc. Infosys Technologies LDecember 2009 to August 2010iNAV - Customer Care Application
JOBSJanuary 2007 to November 2009Technical Lead/Front End Designer/Developer
  • iNAV is a web based Customer Care Application designed for Customer Care Representatives in COX Cable communications to provide a better UI experience and replace the mainframe based UI.
  • iNAV is deployed and used across all the 22 sites of COX Cable communications.
  • iNAV application architecture is based on JACADA framework (extensively used framework for Customer Care Applications with Smart Pad Feature) where business logic is designed in Spring MVC and presentation layer is integrated with Ext JavaScript.
  • The database layer is in Data Access Objects which are interacting with Web Service (SOAP) and Oracle Database based on the data needs and data providers.
  • Apart from this, the application involves Custom Tags in Java (JSTL) and GIF images.
  • Responsibilities: iNAV Design Module As a Lead Designer, I was responsible for creating UI framework for enhancements and Screen Mock ups in Ext JS designer.
  • Worked with Business analysts to understand the requirements for the enhancements in system to leverage t.
AT&T, Inc. Infosys Technologies LimitedLead System Analyst and Application Designer/Dev
  • JOBS (Jobs Opportunity Broadcast System) is an enterprise-wide staffing application supporting AT&T compliance with existing Labor Contracts.
  • JOBS replace legacy staffing systems in SNET (Southern New England Telephone), Ameritech, PacBell and allow both internal and external applicants to log on to website and submit their applications or transfer requests.
  • JOBS provide a platform for the staffing people to manage the entire workflow for employee recruiting for the company.
  • Responsibilities: JOBS Triage Module: This module involves Requirements and Feasibility Analysis of the system.
  • As a system analyst, I was responsible for requirement gathering from business users as well as BAs for existing as well as new enhancements and creating a streamlined requirement specification documents.
  • Act as an Application Front Door, which is the first stage of a new requirement, enhancement request or production support in the JOBS system.
  • Worked closely with clients to understand the changes in the existing Labor.
AT&T, Inc. Infosys Technologies LimitedMarch 2006 to December 2006JOBS Development Module
  • As a lead Developer, I was responsible to provide optimized solutions, suggest re-usable code/components to implement enhancements in a more efficient manner in the JOBS system without affecting the existing functionality.
  • Worked with the Application Architects to propose a robust architecture for the interfacing of JOBS system with other Staffing systems (TALEO).
  • Worked with the Capacity Planners to understand the growth requirement in Application hardware to support increase in number of Staffing users as a part of Integration and enterprise business solution project.
  • Worked closely with other developers to share the understanding of business requirements and proposed new application architecture for the interfacing project.
  • Experienced in various technology upgrades such as WebSphere Application Server upgrade (WAS v5.1 to 6.0), Oracle upgrade (8i to 9i, 9i to 10g).
  • Good hands on knowledge of installing and configuring various applications servers such as WAS v5.1.1/6.0/7.0, Tomcat v4.0/5.0/6.0 Work.
SPANDANSeptember 2005 to March 2006Lead Application Designer and Developer
  • AT&T's HR Training Applications is a suite of more than 20 applications catering to various areas/stages involved in employee Training and Development like designing internal Trainings, hosting trainings, providing Tuition assistance etc.
  • The applications vary from in house ColdFusion applications to Learning Management Systems and vendor software like Adobe Connect Enterprise for hosting courses.
  • The project is CMMI Level 5 certified.
  • Scope of the project covers Maintenance, Design, Development and support of applications, Database and Web/App server support (On call support), Windows server Lease Roll over and migration.
  • Responsibilities: Active participation in full software development life cycle for several web based enterprise wide applications.
  • Requirements Analysis - Interact with business clients to provide the inputs as a Subject Matter expert for the application to finalize the Business Requirements.
  • Design Solutions and Technical Oversight - Create a High Level Design and a detailed Design.
Infosys Technologies LimitedJanuary 2005 to August 2005Lead Application Designer and Developer
  • SPANDAN is a suite of more than 25 applications where employees can access or update their personal and official information along with access to many internal applications like BUZZ (Call Request System), Weekly Poll, Feature of the week, etc.
  • This portal also serves as a repository to Organizational process (PRIDE) and knowledge databases (KSHOP).
  • It also connects an employee to the central Intranet Portal - SPARSH and its applications such as PERFORMAGIC (Employee Appraisal System), ENCORE (Repository for Reusable components) and Serv Centrale (Central Request tracking system).
  • Responsibilities: Act as an Application Front Door, which is the first stage of a new requirement, enhancement request or production support in the JOBS system.
  • Involved in routine updates of various events and maintenance of various applications on the portal.
  • Designed and developed BUZZ application, a call tracking system which helps to log and track call requests raised by employees to call their counterparts at client loc.
Education
Punjab Technical UniversityBachelors: Computer Science and Information Technology
Additional Information
  • Looking for Full Time and Permanent Positions Only Have Valid H1-B Visa _____________________________________________________________________________________________
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Resume Overview

Companies Worked For:

  • COX Communications, Inc. Infosys Technologies L
  • JOBS
  • AT&T, Inc. Infosys Technologies Limited
  • SPANDAN
  • Infosys Technologies Limited

School Attended

  • Punjab Technical University

Job Titles Held:

  • iNAV - Customer Care Application
  • Technical Lead/Front End Designer/Developer
  • Lead System Analyst and Application Designer/Dev
  • JOBS Development Module
  • Lead Application Designer and Developer

Degrees

  • Bachelors : Computer Science and Information Technology

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