Immigration Services Officer Resume Example USCIS/CIS/DHS Queens Field Office

IMMIGRATION SERVICES OFFICER

Summary

To obtain suitable position and enhance my career using my skills, experience and qualifications. Vast working experience as an Immigration Services Officer profound knowledge of immigration law, policies and procedures.Have four years experience of an Immigration Services Officer in USCIS/CIS/CEC and six months experience of Immigration Analyst in FDNS most of my task every day was doing wide research on cases and by being in collaboration with ICE/CBP/FDNS/CIS.On regular basis support the adjudication process by providing external and internal customer support, managing correspondence, and providing overall support to the immigration process. Review and adjudicate the N-400 applications. As far as my educational background goes, I have a Master's degree in Political science. I can handle risks and work in any work environment and keep myself abreast with the latest skills that will benefit the organization I work with. Given my experience and skills, I am confident that I am able to perform the duties that the position holds perfectly.

Experience

Immigration Services Officer07/2017 to CurrentUSCIS/CIS/DHS Queens Field OfficeNew York, NY

I support the adjudication process by providing external and internal customer support, managing correspondence, and providing overall support to the immigration process.

I review and adjudicate N-400 applications.

I processed and adjudicated 1-824 applications.

I prepared the revocations and notice of intent to deny the consular return cases.

I review, grant or deny complex and sensitive applications and petitions for immigration benefits.

I do research, interpret, analyze and base decisions on relevant sections of the law, regulations.

I interview applicants and petitioners as part of the determination process whether they qualify for the immigration benefits or not.

I determine through consultation with watch list record holders, whether a case must be held in abeyance, forwarded to adjudication, or submitted to Immigration and Customs Enforcement (ICE) for investigation.

I also interact with other agencies and lawyers for adjudicating the fraud or criminal cases , and they might represent the Department of Homeland Security in court proceedings.

Immigration Analyst10/2016 to 07/2017USCIS/DHS/FDNSNewark, NJ

I accessed USCIS data systems and other law enforcement and commercial databases to extract information concerning background checks and assist in the detection of fraud.

I verify information through systems checks, electronic inquiries and contact with lookout record owners and other law enforcement personnel.

I assisted in researching and conducting studies which involve the search and examination of CIS records and databases to obtain pertinent information on cases, policies, procedures, trends, evaluations and other similar matters to make determinations on case specific problems.

I assemble and summarize incoming background check and fraud detection information and prepare reports that draw conclusions based on the aggregate research.

Immigration Services Officer06/2014 to 10/2016USCIS/DHS/CECNew York, NY

I provide customer service to the customers via telephone, e-mail, and fax in a professional manner while utilizing the most up to date technologies of DHS.

I use electronic systems, including Teleview CLAIMS3, CLAIMS4, CIS, ELIS, SRMT, PCQS, NFTS, SNAP, SIEBEL,SCCLAIMS, FDNS,TECS,EDMS,CCD,ICMS etc., to determine appropriate level of adjudicative review with appropriate information and decisions.

I resolve inquires involving immigration status requirements based on U.S immigration law, DHS policy and organizational operational guidelines.

I support the adjudication process by providing external and internal customer support, managing correspondence, and providing overall support to the immigration process.

I review and process immigration applications and contact petitioners and applicants if additional information was required and provide immigration status updates.

I mentor, train and do Y-cording with new Immigration Services Officers to ensure that they are following policies and procedures.

I communicate and decipher complex and highly technical immigration and nationality laws to customers both orally and in writing.

I identify, articulate, and pursue suspected immigration benefits fraud.

I participate in ongoing developmental assignments at USCIS New York Field Office and USCIS Newark District Office; observe and participate in I-485, I-130, N-400, STOKE interviews, adjudication processes and Oath Ceremonies.

Relationship Banker & Insurance Agent11/2006 to 05/2014M & T BankNew York, NY

I provided a full range of banking services to individual and business customers, emphasizing personal financial counseling and customer service.

I developed strategies to grow the client base and implement appropriate sales plans to target prospective customers.

I referred opportunities to business partners where appropriate.

I resolved customer issues/complaints promptly and effectively.

I achieved personal production goals by expanding existing relationships and acquiring new relationships, utilizing effective calling techniques and leveraging bank products and services.

I researched banking guidelines and statutory requirements to stay updated on new laws and applications.

I researched beneficial investment opportunities and made recommendations to senior management.

Education and Training

Masters of Arts (Political Science & International Relations), DAV College, India, 07/1991.

Bachelor in Arts (Honors in Political science), HMV College, India, 06/1989.

Level of study : Undergraduate……………………………US Semester Credits : 126.5 GPA:3:46

Level of study : Graduate………………………………………US Semester Credits : 62.0 GPA:3:87

Awards

Outstanding student award: Fall 1991.

Relationship Banker & Insurance Agent:, M & T Bank. New York City, NY, 2011. Branch Application Idol Best Individual Sales Performance. ‘Best Sales Person' ‘Top Sales Performer Inside Sales Team' within banking,

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Customer Services Associate, M & T Bank. New York City,NY., 2008. Certificate of recognition awarded for excellent customers service .

Certifications

Basic Immigration Services Officer Course - Class 1501.

State of New York, LAH NYC (Jan-2011 - Oct-2014)

Life Health and Accident as well NMSL Licenses

Publications

Wrote an manual on Immigration Analyst policies and procedures for FDNS.

Research Thesis on – “Kashmir Issue between India and Pakistan”

Written book on banking "TCR /TCD Procedures'.

Community Service

Member of EEOA committee organized various events

Skills

Wide managerial and administrative experience in immigration service sector.

Proficient in various clerical tasks including typing and database applications.

Remarkable ability to handle multiple tasks while retaining quality standards.

Exceptional organizational and managerial abilities. Excellent interactive and communications skills.

Microsoft word, Web surfing, Excel Proficiency in all Microsoft office applications.

Critical thinking and Judgment and decision making

Resume Overview

Companies Worked For:

USCIS/CIS/DHS Queens Field Office
USCIS/DHS/FDNS
USCIS/DHS/CEC
M & T Bank

Job Titles Held:

Immigration Services Officer
Immigration Analyst
Relationship Banker & Insurance Agent

Immigration Services Officer Resume Example

Resume Score: 90%

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