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Ilr Claims Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Seeking career opportunity with a company that promotes career advancement and or job stability Proficient with customer interaction and analytical skills to evaluate problems Detail oriented, diligent and focused, four years' experience in customer service and credit evaluation, experience in utilizing strong interpersonal management and customer service skills to build and maintain a good relationship with clients and staff. Experience in managing and leading a team Excellent oral and written communication skills Extensive accounting and MS Office application experience, accurate data entry and 10 key, organizational skills and ability to multi-task.

Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Strong interpersonal skills
  • Meeting planning
  • Schedule management
  • Self-starter
Accomplishments

Coordinated all department functions for team of 10+ employees.


Increased office organization by developing more efficient filing system and customer database protocols.


Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.


Successfully planned and executed corporate meetings, lunches and special events for groups of 30+ employees.

Experience
ILR claims, 01/2014 to 08/2014
Aptean, ,

Communicating with customers and associates over the telephone, Gathering and documenting loss information Working in a collaborative team environment to handle a large volume of claims and telephone calls Using claims systems and other technologies to perform job duties.

Learned and applied claims policies and procedures.

Communicated clearly, professionally, and empathetically efficiently maintain quality work product and professionalism, even when work volume is high Learned and utilize computer systems and other technologies Critical competencies include, but are not limited to: customer focus, communication (oral and written), and attention to detail, quality, computer skills, and adaptability

Customer Advocate, 08/2013 to 05/2014
Shearman And Sterling, ,
  • Facilitate application data collection from participants in a timely and accurate manner.
  • Ensure CMS, DOI and Carrier partner compliance requirements are met Resolve escalated issues in a timely manner to promote customer satisfaction Maintain client and participant data with the highest level of accuracy.
  • Ability to work in a team environment.
  • Provide remarkable customer service making experience pleasant for retirees.
  • Assisting customers with requests for services, verifying eligibility for the requested service, and addressing other issues complex in nature.
  • Educating customers with respect to parameters of services and benefits design.
  • Providing customers with names and phone numbers of nearest clinicians according to contract, clinical specialty, and/or geographic need.
  • State farm ILR Claims February 2014 September 2014 Communicating with customers and associates over the telephone, Gathering and documenting loss information Working in a collaborative team environment to handle a large volume of claims and telephone calls Using claims systems and other technologies to perform job duties.
  • Learned and applied claims policies and procedures.
  • Communicated clearly, professionally, and empathetically efficiently maintain quality work product and professionalism, even when work volume is high Learned and utilize computer systems and other technologies Critical competencies include, but are not limited to: customer focus, communication (oral and written), and attention to detail, quality, computer skills, and adaptability Receptionist, crown apartments: providing secretarial, clerical, and administrative support in order to ensure that municipal services are provided in an effective, efficient manner.
  • Answering multiple phone lines in a timely and professional manner, filing, general and some advanced computer work ethics and assisting.
Tech Representative, 2013 to 01/2014
BrightPoint, ,
  • Illustrated excellent customer service by actively listening, identifying the reason of the call, while also providing efficient solutions and products.
  • Demonstrated ability to learn new skills, apply them effectively, while creating a remarkable and inviting experience for customers that helped build a positive relationship between them and the company.
Receptionist/Assistant, 02/2011 to 2013
Crown Apartments, ,

Providing secretarial, clerical, and administrative support in order to ensure that municipal services are provided in an effective, efficient manner.

Answering multiple phone lines in a timely and professional manner, filing, general and some advanced computer work ethics and assisting.

Education
: , Expected in
Tarrant County College - ,
GPA:

Present Online


-Office Administration coursework

-Coursework in Human Resource Management and Business Administration.

-Coursework in Business, Marketing and Communications

GED: , Expected in 5/13/2011
Tarrrant County College - ,
GPA:
Skills

administrative support, attention to detail, benefits, clerical, CMS, oral, competitive, client, customer satisfaction, excellent customer service, customer service, data collection, Dependable, punctual, filing, focus, listening, affective communicator, policies, quality, Receptionist, secretarial, telephone, phone, written

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Tarrant County College
  • Tarrrant County College
Job Titles Held:
  • ILR claims
  • Customer Advocate
  • Tech Representative
  • Receptionist/Assistant
Degrees
  • GED

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