Seeking career opportunity with a company that promotes career advancement and or job stability Proficient with customer interaction and analytical skills to evaluate problems Detail oriented, diligent and focused, four years' experience in customer service and credit evaluation, experience in utilizing strong interpersonal management and customer service skills to build and maintain a good relationship with clients and staff. Experience in managing and leading a team Excellent oral and written communication skills Extensive accounting and MS Office application experience, accurate data entry and 10 key, organizational skills and ability to multi-task.
Coordinated all department functions for team of 10+ employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and special events for groups of 30+ employees.
Communicating with customers and associates over the telephone, Gathering and documenting loss information Working in a collaborative team environment to handle a large volume of claims and telephone calls Using claims systems and other technologies to perform job duties.
Learned and applied claims policies and procedures.
Communicated clearly, professionally, and empathetically efficiently maintain quality work product and professionalism, even when work volume is high Learned and utilize computer systems and other technologies Critical competencies include, but are not limited to: customer focus, communication (oral and written), and attention to detail, quality, computer skills, and adaptability
Providing secretarial, clerical, and administrative support in order to ensure that municipal services are provided in an effective, efficient manner.
Answering multiple phone lines in a timely and professional manner, filing, general and some advanced computer work ethics and assisting.
-Office Administration coursework
-Coursework in Human Resource Management and Business Administration.
-Coursework in Business, Marketing and Communications
administrative support, attention to detail, benefits, clerical, CMS, oral, competitive, client, customer satisfaction, excellent customer service, customer service, data collection, Dependable, punctual, filing, focus, listening, affective communicator, policies, quality, Receptionist, secretarial, telephone, phone, written
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