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IA DHOPS Resume Example

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IA DHOPS
Professional Summary

Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of cultural diversity, race, gender, disability, and other individual differences. Motivated to learn, grow and excel in my new position.

Skills
  • Ability to relate to others
  • Strong communication skills
  • Interact from verbal and/or nonverbal perspective
  • Knowing how and when to show empathy
  • People sensitivity (ability to trust others)
  • Active listening skills
  • Flexibility
  • Genuine interest in others
  • Open mind
  • Honest
  • Leadership skills
  • Good manners
  • Proactive problem solving
  • Ability to be supportive and motivate others
Work History
IA DHOPS , 11/2018 to 10/2019
Federal Emergency Management Agency – Oroville, CA
  • Helped clients find permanent or temporary housing
  • Sought out affordable housing options for people in need
  • Met with housing residents and landlords per every 30 days to answer questions, address concerns and clarify policies and procedures
  • Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness 70 %
  • Assisted applicants in filling out housing applications and verifying assets
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
  • Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
  • Identified job seekers with job searching challenges to strategize success plans
  • Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency
  • Interviewed applicants and explained scope of different available benefits
  • Provided consulting services to over 15 individuals on various career-related issues and communicated with clients to determine needs and goals
  • Inputted all gathered information and researched data on applicants into computer system using NEMIS
  • Used NEMIS to maintain database of housing resources, including brokers, landlords and management companies
  • Explained rental and housing regulations to clients and helped each discover best options for housing
  • Oversaw housing plans for orientation to promote timely transition to permanent housing and appropriate usage of housing subsidies
  • Documented all communication with applicants and inputted information into system using NEMIS program
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals
  • Conducted home and site visits to initiate requests for reasonable accommodations
  • Scheduled and guided withi30 days resident briefings to communicate admissions and moving details
  • Explained criteria for public housing and assisted eligible low-income families with application process
  • Provided pre-purchase counseling to educate clients on home-buying process
  • Liaised with landlords to obtain lease agreements and contracts to facilitate client approval
  • Helped social workers build, coordinate and lead programs supporting individuals with their transportation and concerns
  • Worked with clients to improve life choices and maximize benefits of programs
IA Disaster Recovery Center Manager, 09/2018 to 10/2019
Federal Emergency Management Agency – Alice, TX
  • Developed team communications and information for daily meetings
  • Followed all policies, regulations, dress codes and schedules
  • Increased customer satisfaction by resolving eligibility issues
  • Handled several calls per to address survivors inquiries and concerns
  • Drove operational improvements which resulted in savings and improved profit margins
  • Developed team communications and information for morning meetings
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Supported needs of IHPs with skill and efficiency
  • Supported needs of Housing Crew Leads with skill and efficiency
  • Maintained excellent attendance record, consistently arriving to work on time
  • Learned how to complete screening and evaluation with minimal supervision, contributing to successful placement rate
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Participated in meetings to discuss new monetary opportunities
  • Completed clerical tasks such as filing, copying and distributing mail
  • Loaded, unloaded and moved material to and from storage and production areas
  • Transported free items to customer locations
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Handled 40 calls per 15 minutes to address customer inquiries and concerns
IA Individual & Household Program, 07/2018 to 09/2018
Federal Emergency – Weslaco, TX
  • Knowledge of job, Rules, Regulations and Policies - Understands duties and responsibilities and applies skills in conformation with applicable guidance
  • Quality/Timelessness/Sense of Priorities- Produces useful of work meets deadline, organizes/prioritizes work
  • Quality of work- Finished product is accurate, complete, and in compliance with procedures
  • Initiative - Assumes responsibility; completes assignments with minimal supervision
  • Dependability - Gets job done efficiently, adhering with minimal supervision
  • Communication Skills - Gets ideas across clearly, and effectively both orally and in writing
  • Cooperativeness - Works well with others to achieve goal
  • .Planning and Organizing Effectively utilizes staff time and skills and develops priority driven work schedule
  • Equal Opportunity/Affirmative Action- Complies with regulations; displays fairness in selections; encourages/recognizes employees achievements
  • Supported needs of Mass Care with skill and efficiency
  • Maintained excellent attendance record, consistently arriving to work on time
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Emergency Support Function #6 Mass Care, 09/2017 to 03/2018
Federal Emergency Management Agency – Key West, FL
  • Assisted [Job Title] with [Task] and [Task] responsibilities.
  • Sheltering (including household pets)
  • Feeding
  • Distribution of emergency supplies
  • Uniting families
  • Immediate health, emotional and spiritual health services.
  • Access to information
  • Promoting a unified approach t to the delivery of mass care services in order to create a more extensive mass care response capability throughout the survivors.
  • Provide housing vouchers and subsidy from the local agencies.
Education
BBA: Business Management, 2003
Universisdad Interamericana De Fajardo - Fajardo, Puerto Rico
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Resume Overview

Companies Worked For:

  • Federal Emergency Management Agency
  • Federal Emergency

School Attended

  • Universisdad Interamericana De Fajardo

Job Titles Held:

  • IA DHOPS
  • IA Disaster Recovery Center Manager
  • IA Individual & Household Program
  • Emergency Support Function #6 Mass Care

Degrees

  • BBA : Business Management , 2003

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