In response to the available position, I am highly interested and believe a combination of factors including; managerial and administrative titles held, extensive customer service experience and an innate sense of adapting to an independent or team oriented environment, make me an excellent candidate. AON beliefs and values towards our client and colleagues has self-assured me - I will be a great asset. As my resume indicates; strength, abilities and skills that have cultivated, but not limit me to; devoted-innovation and drive for solutions, proficient accountability/responsibility work ethic, leadership and loyalty. That stands out above the rest and allows me to be collaborative, competitive and contingent. In addition, I possess consistency, trust and humility to our client and colleagues. I am motivated and enthusiastic to be a contribution towards AON success and welcome the opportunity to interview and discuss how I can adjoin the business growth, productivity and profitability. Thank you, in advance for your time and consideration. Sincerely, Tanovia Matthews More than 7 years' of successful experience in customer service and recognized strengths in account maintenance, problem-solving, corporate operations, business development, and planning/implementing proactive procedures and systems. Identified opportunities to apply organizational and operations changes; which improve the delivery of service and/or products in a cost effective manner. Profound skill usage with Microsoft and other administrative office software, organizing data and preparing reports and documents accurately and efficiently. Keen results-driven achiever, who trains, motivates, and supervises employees. Resourceful team player who excels at building trusting relationships with clients and colleagues. Demonstrated comprehensive innovative consulting and business insight in a competitive and fast-paced environment. Collaborative across different organizations, to manage company profits, conduct evaluations of daily checks and balances. Competent and Experienced in payroll, HR, and benefits administration; PeopleSoft, Health & Welfare, Define Contributions Defined Benefits, HIPPA, IRS limits & regulation. CORE STRENGTH Critical thinking, decision-making and problem solving Accuracy and Attention to detail Adaptable/Flexible team players Inter-personal and written communication Skills Strong Organization and prioritization skills Proactive client & business relationship management Exceptional Project management skills: Influencing, leading, negotiating and delegating abilities
Human Resources/ Health & Welfare Consultant AON Hewitt － Charlotte, NC
Team-mate liaison for the customer and works with him or her to resolve complex inquiries, complaints, billing questions and reviewed workflow/case management documentation and on-line secured requests from client employees and written requests from client, employees and/or HR contacts.
Managed high-volume calls within a deadline-driven environment.
Consistently met performance benchmarks in all areas and actively worked as a resource for best practices, quality satisfaction and delivery needs via achieving the client objective.
Completed voluntary customer service training to learn ways to enhance productivity, enthusiasm, tenacity, persuasiveness, and intense customer focus and dependability performance.
Customer Service Representative Wal-Mart INC － Charlotte, NC
Work with sales professionals; maintain quality control/satisfaction records of improved customer service.
Organize and process merchandise exchanges.
Stayed current with sales prices, recognize and monitor security issues and kept inventory for new stock.
Effectively performed efficient costs programs - management guides, structure development, training, and latest survey contribution.
Determined suitable wrong procedures relief; resolved labor quarrels Assessed examined study data; career descriptions; individual meetings and reviews.
College Recruiter Dudley Beauty College － Charlotte, NC
Created, implemented and maintained a program for future/existing students, increasing participation in the Beauty School Program.
Offer a sourcing pipeline for recruiters of qualified candidates for filling positions such as Associate Business Development Managers, Junior Finance roles, Assistant Site Managers, and more.
Responsible for on and off site recruiting activities by prospecting for determining, interviewing, and facilitating candidates to enroll in the study program offered by the school.
Developed and managed the general internship programs; attended college networking events and college career fairs.
United States Army Active/Reserve
E-3 Private First Class-92A/74D.
Recognized expert in planning and executing complex operations with 100% accuracy and success, including the scheduling and movement of thousands of personnel and the timely transfer of millions of dollars worth of equipment to support and operations.
Responsible for million dollar military equipment.
Managed a budget and assistant to the commander to the Sergeant, and responsible for controlling the procurement of durable and expendable items under the budget.
High School DiplomaSampson Community CollegeNew England College of Business and Finance Bachelor Science Degree International Business In progress
The Vision for Restoration and Reunification 501c3.