Human Resource Specialist Resume Example Diamond Resorts Corporation

HUMAN RESOURCE SPECIALIST

Summary

3 A Semester Undergrad Intro to Computing SG536 3 A Semester Undergrad Intro to Programming CS151 3 A Semester Undergrad Programming Fundamentals CS219 3 A Semester Undergrad Database Management CS360 3 A Semester Undergrad Computer Networking CS365 3 A Semester Undergrad Management Info Systems IS205 3 A Semester Undergrad Com Sys Analysis & Design I IS315 3 A Semester Undergrad Com Sys Analysis & Design II IS316 3 B Semester Undergrad Principle of Macroeconomics TD036 3 CLEP Semester Undergrad Basic Concepts of Statistics MA120 3 A Semester Undergrad Financial Management MG360 3 A Semester Undergrad Organizational Behavior SG531 3 CLEP Semester Undergrad Production & Operations Mgmt MG375 3 A Semester Undergrad Senior Seminar in Management MG401 3 A Semester Undergrad Principles of Marketing MK351 3 B Semester Undergrad User Interface Design CS314

Highlights

Extensive knowledge of Microsoft Access database development utilizing Visual Basic for Application (VBA), forms, queries, reports, macros and automated processes. Expert Helpdesk support technician specializing in desktop computer repair, network (LAN) support, local and network printer installation, software installation, testing, upgrading, troubleshooting, backups, security hardening, Windows XP and Vista desktop deployment, user account creation and maintenance, and security procedures utilizing Net IQ DRA and Active Directory. Active web developer with a strong background in Adobe Dreamweaver, Photoshop, Cold Fusion, Microsoft Visual Web Developer and Front Page. Working knowledge of JavaScript, ASP.NET, CSS, XHTML and XML. Extremely knowledgeable of all Microsoft Office Applications (Access, Word, Excel, PowerPoint, and Publisher).

Experience

Human Resource Specialist09/2005 to CurrentDiamond Resorts Corporation AZ

Personnel Systems GS-201-11 Headquarters Air Mobility Command, Directorate of Manpower & Personnel, HQ AMC/A1RI 100 Heritage Drive, Room B22, Scott AFB Mr.
Rod Tennant, (618) 229-7916, DSN 779-7916 Maintain more than 180 workstations as Client Support Administrator (CSA); ensure desktops meet current standard desktop configurations, update patches, process software upgrades, apply security measures, and provide routine maintenance.
Install printers, add/change peripherals, establish common drives, and conduct basic and advanced local area network troubleshooting utilizing ipconfig, ping and other network tools.
Employ Active Directory and Net IQ Web Based DRA to create user accounts, organizational mailboxes, security groups, and user account maintenance on a daily basis.
Troubleshoot application and hardware problems; resolve issues utilizing a trouble ticket database, remote desktop software, and email and phone support.
Process and track trouble ticket problems on a regular basis with Microsoft Outlook Calendar and follow-up phone calls.
Maintain a Windows 2003 file and web server; conduct regular tape backups of file server and user profiles utilizing Veritas Backup Exec software.
Enforce command information protection measures as Information Assurance Officer (ISSO).
Implemented a Microsoft Access database tracking tool to ensure annual Information Assurance (IA) training is completed on an annual basis, and ensure validation of all user accounts.
Process Air Force Certification (AFCERT) security patches and ensure compliance with all advisories.
Implement training procedures for Virtual Private Network (VPN) access and security of accountable equipment.
Maintain Automatic Data Processing Equipment (ADPE) consisting of personal computer hardware, wireless and standalone Windows 2003 servers, printer supplies totaling over $750,000.
Ensure 100% accountability of all equipment on an annual basis; evaluate technological needs for the organization, recommend and purchase software and hardware, and create testing environments to evaluate new software and hardware in support of mission requirements.
Use Microsoft Access to develop a Management Level Review (MLR) database for Air Mobility Command Promotions office.
The MLR database serves as a centralized location for Air Force Officers promotion reports, ratings, statistics, and tracking mechanisms.
The development of the database program eliminated the manual process of tracking and updating records by hand and maximized office productivity by over 50 percent.
The elimination of a manual promotion scoring process was made possible by automating the process with Microsoft Excel Macros and VBA programming.
Use Oracle Discoverer to construct, schedule, and execute over 200 command wide ad hoc query requests on a monthly basis in support of Commander's and Functional Account Manager's (FAM) command responsibilities.
Utilize Microsoft Access VBA programming, forms, reports and macros along with Microsoft Excel to automate the process by importing, exporting and processing complex queries before delivery.
Developed and maintain a Microsoft Access database FAM portal called FAMdb that presents each manager with real time information aiding in their decision making processes.
Utilized Adobe Dreamweaver and Cold Fusion programming language to design a first class website for Air Mobility Directorate of Manpower, Personnel and Services (AMC/A1).
The website encompasses over 1500 dynamic and static pages.
Translated all 1500 plus web pages into useable links for the Air Force Portal integration.
Use Air Force Portal content management web pages to maintain the AMC/A1 website on a daily basis.
Established a Microsoft Outlook task and tracking form to suspense functional areas for input on a monthly basis to ensure accuracy of web content.
Use Microsoft SharePoint to maintain Directorates important information including records management, calendars, suspense's and general information.

03/2004 to 08/2005 VA

40 Hours Supertindent, Systems and Analysis Branch Master Sergeant (MSGT), E7 Headquarters Air Mobility Command, Directorate of Personnel, HQ AMC/A15S 100 Heritage Drive, Room B22, Scott AFB Mr.
Rod Tennant, (618) 229-7916, DSN 779-7916 Maintained more than 110 workstations as Work Group Manager (WGM); ensured desktops met current configuration requirements, updated patches, processed software upgrades, applied security measures, and provided routine maintenance.
Installed printers, add/change peripherals, establish common drives, and conducted basic and advanced local area network troubleshooting utilizing ipconfig, ping and other network tools.
Employed Active Directory and Net IQ Web Based DRA to create user accounts,organizational mailboxes, security groups, and user account maintenance on a daily basis.
Troubleshoot application and hardware problems; resolved issues utilizing a trouble ticket database, remote desktop software, and email and phone support.
Maintained Automatic Data Processing Equipment (ADPE) consisting of personal computer hardware, wireless and standalone Windows 2000 servers, printer supplies totaling over $600,000.
Ensure 100% accountability of all equipment on an annual basis; evaluate technological needs for the organization, recommend and purchase software and hardware, and create testing environments to evaluate new software and hardware in support of mission requirements.

Chief01/2001 to 03/2004Rapid Global Business Solutions, IncScottsdale , TX

CMSgt (E9) Diana Sullens.
Led a team of four systems administrators in the design, administration and daily operations of a relational database with over 5000 assigned records.
Implemented data integrity procedures for three Air National Guard locations in Tennessee, Arkansas and Illinois.
Processed software updates, patches, and security measures.
Used Microsoft Power Point and designed Computer Base Training (CBT) applications to conduct weekly training on database management and update capabilities with 300 authorized users.
Designed a trouble ticket database for network outages and application issues.
Streamlined printing and distribution of daily products, conducted critical database analysis and provided monthly reports with Microsoft Access.
Assembled a team concept to tackle all software installation, desktop deployment, user account creation, mail setup, hardware installation and troubleshooting procedures.
Designed an organizational website with Microsoft Front Page.
Tailored ad hoc queries and reports to meet demanding customer needs.
Developed a Microsoft Access Transaction Register database to monitor and process over 3,000 daily transactions while providing trend analysis to the Commander.

Analyst02/1993 to 01/2001Headquarters Air Force Personnel Center, AFPC/DPDXMidlothian , STATE

Officer and Enlisted Table Support Technical Sergeant (TSGT), E6 Planned and organized implementation of scheduled and emergency modifications to the Air Force Personnel Data System (PDS).
Developed software maintenance procedures, analyzed PDS change requests for logical application and cost effectiveness.
Ensured appropriate application and modular software were compiled, tested, and placed into the production software library.
Monitored operating system for efficiency and provided assistance when necessary.
Devised input for creation and maintenance of application software.
Maintained system libraries, database, and job control language files for the operation and maintenance of master personnel files software.
Coordinated with staff programmers, analysts, and the functional user community to ensure timely and accurate implementation of all software requirements.
Supported the Air Force Military Modernization (MilMOD) effort to move the PDS from the mainframe computer to an Oracle relational database, client-server environment in a selectively manned position.
Created data extract routines using the many and varied utilities available, which resulted in qualitative integrity, elimination of manual tasks, and a tremendous savings in man-hours for software testing.

Education

DEGREE: Management, Computer Information SystemsPark UniversityCity, StateGPA: Magna Cum LaudeManagement, Computer Information Systems Magna Cum Laude

Bachelor of Science: Semester2005GPA: GPA: 3.81GPA: 3.81 Semester

Associates: Information Systems Technology Applied Science Semester2002Community College of the Air ForceCity, StateInformation Systems Technology Applied Science Semester Academic Field: Management, Computer Information Systems Principle of Accounting I ACC203 3 A Semester Undergrad Principle of Accounting II ACC213

Intro to Visual Basic .NET CS201 3 A Semester Undergrad SPECIALIZED TRAINING: Microsoft: Supporting Windows Vista Computers with Desktop Images and Applications Packages, Jan 2009 Microsoft: Maintaining and Troubleshooting Windows Vista Computers, Jan 2009 CompTIA Security + (Plus) Certification Training, Oct 2008 SAS Creating Detailed and Summary Reports Jun 2005SAS Institute

Jun 2005SAS Macro Language Advance, SAS Institute

SQL Processing with the SAS System, SAS Institute, May 2005 SAS Programming III: Advanced TechniquesJun 2005SAS Macro Language, SAS Institute SAS Institute

SAS Programming I: Essentials, SAS Institute, Jan 2005 Workgroup Manager Course, USAF, Jun 2004 Internet Basics, Electronic Commerce Resource Center, Dallas, TX, April 2001 Web Page Development, Electronic Commerce Resource Center, Dallas, TX, April 2001 Internet Marketing, Electronic Commerce Resource Center, Dallas, TX, April 2001 Introduction to Oracle - SQL - SQL*Plus - PL/SQL, Oracle, Jun 1995 Basic ATLAS Training, USAF, Jun 1995 Personnel Systems Management Specialist Course, E3ABR73130-001, USAF, Dec 1990 USAF NCO Leadership Course, 5NCO99300-000, USAF, Aug 1989 OJT Trainer Supervisor Course, J4AJF7500-011, USAF, Feb 1988 USAF NCO Preparatory Course, PME Code X, USAF, Dec 1987 Administration Specialist Course, E3ABR70230-002, USAF, Sep 1985 Feb 2005SAS InstituteSAS Programming II: Manipulating Data with the Data Step

Skills

Visual Basic .NET, ASP.NET, Academic, Accounting I, Accounting II, Active Directory, Adobe, Photoshop, ad, Air Force, automate, tape backups, Basic, client-server, Cold Fusion, computer hardware, hardware, computer repair, concept, content management, CSS, Client Support, Data Processing, database management, database, database analysis, database development, Dec, decision making, delivery, desktops, Dreamweaver, Electronic Commerce, email, forms, Microsoft Front Page, Front Page, Functional, hardware installation and troubleshooting, phone support, Information Systems, Internet Marketing, IQ, JavaScript, local area network, LAN, Leadership, Macros, mainframe, all Microsoft, Access, Microsoft Access, Microsoft Excel, Excel, mail, Office Applications, office, Microsoft Outlook, PowerPoint, Microsoft Power Point, Publisher, Windows, Windows 2000, Windows XP, Word, network, Oct, operating system, Oracle, Oracle Discoverer, PL/SQL, Oracle - SQL, organizational, peripherals, Personnel, printer, printers, processes, Programming I, Programming III, Programming II, programming, promotion, real time, relational database, SAS, servers, software installation, software testing, SQL, statistics, Supervisor, Systems Management, technician, phone, Trainer, trend, Troubleshoot, Troubleshooting, upgrades, upgrading, utilities, validation, VBA, Veritas Backup, Vista, Visual Basic, VPN, Virtual Private Network, web server, website, Web Developer, web content, web pages, Web Page Development, XHTML, XML

Additional Information

LICENSES/CERTIFICATES: None AWARDS: Dept. of Air Force, Meritorious Service Medal, 2004, 2005 Dept. of Air Force, Air Force Commendation Medal, 2004, 2001, 1997, 1993, 1989 Dept. of Air Force, Air Force Achievement Medal, 1988, 1986 Distinguished Graduate - Keesler NCO Academy, 2001 HQ Air Mobility Command, Senior Non-commission Officer of the Quarter, Jul - Sep 2004 314th Mission Support Squadron, Non-commission Officer of the Year, 2003 314th Airlift Wing No-commission, Officer of the Quarter, Apr - Jun 2003 314th Mission Support Group, No-commission Officer of the Quarter, Apr - Jun 2003 314th Mission Support Squadron, No-commission Officer of the Quarter, Apr - Jun 2003 314th Mission Support Squadron, Non-commission Officer of the Year, 2001

Resume Overview

School Attended

Park University
Community College of the Air Force
SAS Institute
SAS Macro Language Advance, SAS Institute
SAS Macro Language, SAS Institute SAS Institute

Job Titles Held:

Human Resource Specialist
Chief
Analyst

Degrees

DEGREE : Management, Computer Information Systems
Bachelor of Science : Semester 2005
Associates : Information Systems Technology Applied Science Semester 2002
Intro to Visual Basic .NET CS201 3 A Semester Undergrad SPECIALIZED TRAINING: Microsoft: Supporting Windows Vista Computers with Desktop Images and Applications Packages, Jan 2009 Microsoft: Maintaining and Troubleshooting Windows Vista Computers, Jan 2009 CompTIA Security + (Plus) Certification Training, Oct 2008 SAS Creating Detailed and Summary Reports Jun 2005
Jun 2005
SQL Processing with the SAS System, SAS Institute, May 2005 SAS Programming III: Advanced Techniques Jun 2005
SAS Programming I: Essentials, SAS Institute, Jan 2005 Workgroup Manager Course, USAF, Jun 2004 Internet Basics, Electronic Commerce Resource Center, Dallas, TX, April 2001 Web Page Development, Electronic Commerce Resource Center, Dallas, TX, April 2001 Internet Marketing, Electronic Commerce Resource Center, Dallas, TX, April 2001 Introduction to Oracle - SQL - SQL*Plus - PL/SQL, Oracle, Jun 1995 Basic ATLAS Training, USAF, Jun 1995 Personnel Systems Management Specialist Course, E3ABR73130-001, USAF, Dec 1990 USAF NCO Leadership Course, 5NCO99300-000, USAF, Aug 1989 OJT Trainer Supervisor Course, J4AJF7500-011, USAF, Feb 1988 USAF NCO Preparatory Course, PME Code X, USAF, Dec 1987 Administration Specialist Course, E3ABR70230-002, USAF, Sep 1985 Feb 2005

Human Resource Specialist Resume Example

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