Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced
environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR
including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations.
Strong customer service and detail oriented.
Conflict resolution & creative problem solver Able to adapt and implement change
Excellent communication skills Quick learner
Strong Word, Excel, PowerPoint Training and development
Hr GeneralistSTANLEY BLACK & DECKER INC － BREWSTER, NY
Process Improvement Implemented new Bio-metric clock and attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading.
01/2008 to 06/2011
CITIGROUP INC － NEW YORK, NY
Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone.
04/2000 to 01/2008
HR REPRESENTATIVECITIGROUP INC － NEW YORK, NY
Answered employees questions regarding benefits and HR Policies.
Investigated and resolved employees inquiries and complaints in a timely manner.
Processed all new hires, transfers, Leave of Absences and terminations.
Produced monthly headcount report and processed all merit increases and bonuses.
01/1997 to 01/2000
HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATORCIGNA HEALTHCARE － JERSEY CITY, NJ
Provided general administrative support to HR Director, Generalist and Staffing team of five.
Delivered new hire orientation of benefits and payroll procedures for all new hires.
Processed all payroll functions such as new hires, terminations, Leave of Absences.
Associate of Arts: Sociology Business ManagementHUNTER COLLEGE － NEW YORK, NYSociology Business Management
BOROUGH OF MANHATTAN COMMUNITY COLLEGE － New York, NY
Able to read, speak and write Spanish
administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict
resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee
relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People
Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end