As an empowering leader, I've supported over 5,000 employees with a unique perspective and appreciation that human capital is every organization's greatest asset. An influencer who thrives on tough challenges and translates strategies into actionable, value-added goals. Known to drive results through goal-oriented planning, personnel development and demonstrating 10+ years of effective business administration.
Recruited to direct the local and international operations. Partnered with other directors and senior executives to develop new business initiatives, foster employee engagement and mobilize talent. Managed budgets ranging from $500K - $3B.
Transformed HR into a true strategic business partner in the aftermath of Alltel Wireless acquisition. Championed HR visions while forging sustainable HR infrastructure, systems, processes and practices. Oversaw budget, policies, performance evaluations, employee morale and retention programs.
Joined a new management team tasked with revitalizing Verizon's South Area team following years of instability, internal change, restructuring and absent leadership. Supported corporate repositioning, guiding recruitment of 1,000+ customer service, technical support, retail, marketing and management staff for the GA/FL region.
In this role, I was responsible for providing technical assistance and support related to computer systems, hardware or software to over 500K customers in the region. I responded to queries, ran diagnostic programs, isolated problems, while determining and implementing solutions.
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