HOWARD's SHOES Resume Example THOMAS WEBB

HOWARD'S SHOES

Professional Summary

Personable Shoe Sales Associate possessing excellent communication, multitasking and organizational skills. Offering 40+year background assisting customers in selecting footwear according to preferred styles, sizes and colors. Customer-oriented individual with expertise in cash handling and customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Experienced Ass't. DSM with over 30 years of experience in the footwear . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History

THOMAS WEBB- HOWARD'S SHOES
AMHERST , NY10/2004 - 02/2005

Assembled promotional displays to increase brand awareness and attract customers.
Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
Measured customers' feet to determine proper shoe size, using Brannock device.
Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
Promoted [Type] in-store credit opportunities to work towards meeting set sales quotas.
Organized store merchandise racks by size, style and color tomaintain clean, visually-appealing showroom.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Answered questions about store policies and concerns to support positive customer experiences.
Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
Educated customers on promotions to enhance sales.
Checked prices for customers and processed items sold by scanning barcodes.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Monitored customers for signs of security concerns and escalated issues to management.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Listened to customer needs and desires to identify and recommend optimal products.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
Kept SALE FLOOR and STOCKROOM areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Increased sales 75% by offering advice on purchases and promoting additional products.
Completed sales in excess of $1000.00 with near-zero error rate using POS system.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Mcdonalds Corp.- SENIOR COUNTER PERSON
NORTH TONAWANDA, NY09/2004 - 02/2005

Completed sales transactions, including all accepted forms of payment.
Reconciled cash drawer and corrected any errors.
Relayed information about menu selections and featured products.
Demonstrated knowledge and applied proper food handling standards.
Processed customer orders and accurately entered into order system.
Addressed guest complaints and resolved issues to promote satisfaction.
Managed multiple tasks in high-volume environment.
Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Delivered items to guest tables and addressed and requests.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Reconciled all receipt totals, cash and credit payments to address any shortages.
Accurately operated cash register to process [Number] customer payments daily.
Assisted guests, including offering personable greetings and taking orders.

JOHNSON AND MURPHY SHOES- STORE ASS'T. MANAGER
BRAINTREE, MA03/2004 - 09/2004

Increased sales revenues by 30% over SIX MONTH by promoting complementary products and educating customers about store promotions.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coached team on effective upselling and cross-selling methods.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided current employees options for additional training opportunities.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Met or exceeded monthly sales goals as team leader by up to 15 to 20%.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Assisted Manager in interview process of prospective employees and provided feedback.
Promoted to Assistant Manager after only one month with company.

WESTIE'S SHOE OUTLET- STORE MANAGER
MARSHFIELD, MA03/2000 - 05/2003

Created work schedules according to sales volume and number of employees.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25-30%
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Rotated merchandise and displays to feature new products and promotions.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Trained and supervised all new associates in all mdse and vendors.
Coached sales associates on product knowledge by using hands on training tools.

Skills

Organization
Team management
Operational improvement

Customer service
Relationship development
Supervision

Education

WILLIAMSVILLE NORTH HIGH SCHOOLWILLIAMSVILLE NY06/1974High School Diploma

Graduated with 3.5 GPA
Awarded 2 SEINOR MANAGER AWARDS IN BASKETBALL AND FOOTBALL
Coursework in College prep classwork
Member of Varsity club

Resume Overview

Companies Worked For:

THOMAS WEBB
Mcdonalds Corp.
JOHNSON AND MURPHY SHOES
WESTIE'S SHOE OUTLET

School Attended

WILLIAMSVILLE NORTH HIGH SCHOOL

Job Titles Held:

HOWARD'S SHOES
SENIOR COUNTER PERSON
STORE ASS'T. MANAGER
STORE MANAGER

Degrees

High School Diploma

HOWARD'S SHOES Resume Example

Resume Score: 80%

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