Housekeeper/Head Housekeeper Resume Example Resort Lifestyle Communities

HOUSEKEEPER/HEAD HOUSEKEEPER

Summary

Reliable Housekeeper / Head Housekeeper dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. As a Dedicated Head Housekeeper, I've supervised and inspected cleaning of guest units and common areas and oversees completion of necessary corrections. One of the most important jobs were to Maintain, knowledge of proper chemical and hazardous material handling. Takes ownership and quickly responds to guest requests and opportunities to drive guest satisfaction. I am Hardworking, with energetic personality and dynamic cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Skilled Housekeeper with 12 years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Hardworking and reliable production worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.

Skills

Cleaning practices
Employee training
Guest relations
Quality improvements
Chemical handling
Stocking bathrooms
Washing windows

Department coordination
Supply inventory management
Polishing surfaces
Mopping and buffing floors
Maintenance scheduling
Supply inventory management cleaning, linen and toiletry equipment, etc

Experience

Housekeeper/Head Housekeeper | 08/2019 to 03/2020Resort Lifestyle Communities - Pittsburgh , PA

Washed and polished glass windows and doors to keep entryways clear and professional.
Organized supplies for efficient use based on expected customer needs.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Completed more than Numerous jobs each time frame while maintaining 100% satisfaction rating from customers.
Used Disinfectant cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Managed team in busy hotel with Numerous number rooms.
Coached new Housekeepers by demonstrating approved cleaning procedures.
Laundered sheets and removed stains to restore linens to pristine condition.
Reviewed employee performance and devised improvement plan to achieve goals.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Responded to guest requests for linens and Number of items quickly, which increased patron satisfaction rates by 99.9% on company scorecards.
Interacted pleasantly with clients and guests when performing daily duties.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Coached new Housekeepers by demonstrating approved cleaning procedures.

Housekeeper | 07/2007 to 11/2010The Tjx Companies, Inc. - Charlottesville , VA

Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Checked anywhere from 10 to 22 rooms per day to verify vacancies post-checkout.
Reduced average cleaning time per room from 20minutes to 35 minutes by being productive and active.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Cashier/Sales Floor Associate | 02/2004 to 01/2006Savers Thrift Store - City , STATE

Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained accurate and attractive merchandise displays to maximize purchases.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Engaged shoppers, providing assistance and information on merchandise and product features.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Stocked, replenished and organized inventory, completing tasks 40% faster than average associates.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed payments and maintained accurate drawers to meet financial targets.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Helped customers by answering questions and locating merchandise.
Help customers load purchased equipment when necessary.
Followed all company policies, rules and procedures to promote company goals and maintain safety.

Cashier/Ride Operator | 05/2003 to 09/2003Lakeside Amusement Park - City , STATE

Pulled down safety bars and secured riders according to specified attraction details.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Educated patrons on facilities, entertainment options and rules and regulations.
Operated attraction equipment precisely to concur with operational procedures.
Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Checked seatbelts of all riders to maximize safety and manage risk.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
De-boarded passengers for safety to repair attraction equipment for optimal operation.
Sold tickets and collected additional fees from customers for special services.
Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Interacted with Numerous guests per day with friendly, patient manner to deliver positive, fun experience.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.

Education and Training

Workforce - - City | GED

Resume Overview

School Attended

Workforce

Job Titles Held:

Housekeeper/Head Housekeeper
Housekeeper
Cashier/Sales Floor Associate
Cashier/Ride Operator

Degrees

Workforce - City | GED

Housekeeper/Head Housekeeper Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes