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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Housekeeper experienced in basic housekeeping duties including changing sheets and towels, restocking toilet supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Skills
  • Interior and exterior cleaning
  • Exceptional time management
  • Cleaning methods
  • Stocking bathrooms
  • Five-star resort cleaning
  • Exceptional communicator
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Hardworking
  • Effective listening
  • Bilingual in Spanish
  • Computer skills
  • Team management
Experience
05/2020 to 12/2020
Housekeeper Stanford Hotel Group Charlotte, NC,
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Reduced average cleaning time per room from 30 minutes to 15 minutes by determination.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
08/2016 to 07/2018
Assistant Teacher/Cleaning Crew Raley's And Belair South Lake Tahoe, CA,
  • Marked homework assignments, tests and special projects to communicate grading.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Assembled basic furniture and supplies for classrooms.
  • Sanitation
  • Supervised over 30 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
04/2018 to 11/2019
Customer Service Representative Agent General Dynamics Corp. City, STATE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
03/2019 to 01/2020
Cashier Fast Mart City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 05/2017
High School Diploma:
Hattiesburg High School - Hattiesburg, MS
GPA:
Expected in
: Speech Pathology
Univarsity Of Southern Mississippi - Hattiesburg , MS
GPA:
Expected in
:
Pearl River Community College - Hattiesburg , MS
GPA:

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Resume Overview

School Attended

  • Hattiesburg High School
  • Univarsity Of Southern Mississippi
  • Pearl River Community College

Job Titles Held:

  • Housekeeper
  • Assistant Teacher/Cleaning Crew
  • Customer Service Representative Agent
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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