Dedicated Housekeeper experienced in basic housekeeping duties including changing sheets and towels, restocking toilet supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Skills
Interior and exterior cleaning
Exceptional time management
Cleaning methods
Stocking bathrooms
Five-star resort cleaning
Exceptional communicator
Hospitality background
Customer service-focused
Excellent oral and written communication
Hardworking
Effective listening
Bilingual in Spanish
Computer skills
Team management
Experience
05/2020 to 12/2020
HousekeeperStanford Hotel Group – Charlotte, NC,
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Greeted customers and retrieved requested products to drive satisfaction.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Reduced average cleaning time per room from 30 minutes to 15 minutes by determination.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Interacted pleasantly with clients and guests when performing daily duties.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
08/2016 to 07/2018
Assistant Teacher/Cleaning CrewRaley's And Belair – South Lake Tahoe, CA,
Marked homework assignments, tests and special projects to communicate grading.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
Assembled basic furniture and supplies for classrooms.
Sanitation
Supervised over 30 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
04/2018 to 11/2019
Customer Service Representative AgentGeneral Dynamics Corp. – City, STATE,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Delivered service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
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