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Housekeeper resume example with 6 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I have experience in hosting, housekeeping & cashiering. I'm dependable, hard working, reliable, & a great team member. I follow instructions & get the job done at all times

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
02/2022 to Current
Housekeeper Good Shepherd Rehab Quakertown, PA,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
  • Followed safety procedures when handling materials and discarding waste.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Maintained prescribed stock levels within housekeeping carts, preserving availability of necessary consumable fluids and equipment for other personnel.
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
06/2019 to 10/2021
Cashier Riebes Auto Parts Llc Grass Valley, CA,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
06/2018 to 09/2020
Hostess Jackson Hosptial & Clinic Montgomery, AL,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Explained QR code scanning for electronic menu access.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phones promptly to record and confirm reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
05/2016 to 11/2018
Cashier Riebes Auto Parts Llc Chico, CA,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 05/2018
GED:
BR Adult Education - Baton Rouge , LA,
GPA:

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Resume Overview

School Attended

  • BR Adult Education

Job Titles Held:

  • Housekeeper
  • Cashier
  • Hostess
  • Cashier

Degrees

  • GED

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