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Housekeeper Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Enthusiastic Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Safety-oriented Maintenance Worker offering 8 years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget.

Skills
  • Expense tracking
  • Cleaning practices
  • Quality assurance and control
  • Data archiving
  • Time management
  • Stocking bathrooms
  • Washing windows
  • Asset protection
  • Natural leader
  • Safety protocols
  • Light carpentry
  • Preventative maintenance
  • Boiler room repair and maintenance
  • Café repair and maintenance
  • Tailor Shop repair and maintenance
  • Building maintenance
  • Cleaning and sanitizing
  • Valid class C driver's license
  • Landscaping and groundskeeping
  • Repair work
  • Supply ordering
  • Team player
  • Strong work ethic
  • Good at following instructions
  • Troubleshooting
  • Blueprint reading
  • Flexible work schedule
  • Safety understanding
  • Manual labor skills
  • Basic math skills
  • Friendly and hardworking
  • Strong interpersonal skills
  • High school diploma
  • Strong communication skills
  • Hiring and staffing
  • Customer service skills
  • Power tools
Education and Training
Patterson Senior High School Baltimore, MD, Expected in 06/2009 High School Diploma : - GPA :
Allstat Careers (HVAC) Baltimore, MD, Expected in 09/2018 Hvac : H.V.A.C - GPA :
Certifications

Building Services 1 certification

Building Services 2 certification

HVAC Apprenticeship certification

Experience
Story County Medical Center - Housekeeper
Nevada, IA, 08/2009 - 08/2011
  • Swept and damp-mopped private stairways and hallways.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Swept and vacuumed floors, hallways and stairwells.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Organized supplies for efficient use based on expected customer needs.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Stripped floors using electrical cleaning equipment.
  • Reported all maintenance issues to the housekeeping status board.
  • Spot cleaned carpets using industrial carpet cleaner.
Maxway - Stock Associate /Cashier
City, STATE, 09/2011 - 02/2014
  • Updated signage to reflect current prices and help promote target merchandise.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assisted customers based on currently available product, promotional and policy information.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Removed outdated and overripe items from stock to eliminate health risks.
Nordstrom Rack - Loss Prevention/ Housekeeping Manager
City, STATE, 08/2014 - Current
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Maintained documents of all loss prevention activity.
  • Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Greeted tenants and guests entering and leaving property to enhance awareness of security staff.
  • Ordered housekeeping supplies and guest toiletries.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Reviewed employee performance and devised improvement plans.
  • Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
  • Monitored maintenance scheduling and reported maintenance team information to management.
Accomplishments
  • 2010 Promoted to housekeeping Supervisor (Broadway Services).
  • 2012 Promoted to floor lead (Maxway).
  • 2014 4th Quarter Support All-Star -Towson Town Center (Nordstrom).
  • 2016 Promoted to Maintenance Assistant -Columbia (Nordstrom).
  • 2016 3rd Quarter Support All-Star -Columbia (Nordstrom).
  • 2019 Promoted to Combined Operations Manager - Canton Crossings (Nordstrom Rack).
Activities and Honors

2 Allstar awards, which is highest level of recognition (Nordstrom).

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Resume Overview

School Attended
  • Patterson Senior High School
  • Allstat Careers (HVAC)
Job Titles Held:
  • Housekeeper
  • Stock Associate /Cashier
  • Loss Prevention/ Housekeeping Manager
Degrees
  • High School Diploma
  • Hvac

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