Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Housekeeper, 08/2019 - 12/2020
Senior Lifestyle Corporation Lake Bluff, IL,
  • Monitored multiple databases to keep track of all company inventory.
  • Interacted with [Number] guests per day with friendly, patient manner to deliver positive, fun experience.
  • Successfully led key projects which resulted in [positive outcome].
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Operated, repaired and cleaned [Type], [Type] and [Type] equipment to maintain optimal machine and device performance.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Delivered extra linens, paper products, and toiletries to guests.
  • Organized supplies for efficient use based on expected customer needs.
  • Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Managed the linen cart, keeping it neat and organized.
House Attendant, 01/2019 - 08/2020
Aimbridge Hospitality Valencia, CA,
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Interacted with [Number] guests per day with friendly, patient manner to deliver positive, fun experience.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Operated, repaired and cleaned [Type], [Type] and [Type] equipment to maintain optimal machine and device performance.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Checked seatbelts of all riders to maximize safety and manage risk.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Housekeeping Supervisor, 09/2018 - 12/2018
Rosewood Hotels & Resorts Santa Fe, NM,
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Oversaw controls over expenses and inventory for optimal budget tracking.
  • Reviewed employee performance and devised improvement plans.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Managed team of [Number] personnel in busy hotel with [Number] rooms.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Ordered housekeeping supplies and guest toiletries.
  • Developed training programs to build employee performance.
  • Submitted repair requests to maintenance team.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.
  • Improved service delivery, successfully exceeding targeted sales goal by [Number]%.
  • Scheduled team of [Number] housekeepers to maintain efficient staff levels during peak periods, including holidays.
  • Stocked room attendant carts with supplies.
  • Removed trash and dirty linens from room attendant carts.
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Reduced process gaps by managing inventory control to meet client demands.
  • Diminished financial discrepancies by accurately managing payroll for departmental employees, and bookkeeping processes.
Housekeeping Attendant, , 01/2018 - 08/2018
Hotel W City, STATE,
  • Informed supervisor when supplies were low.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Replenished guest supplies and amenities.
  • Maintained hotel locker rooms, lounges and back of house areas.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Delivered special request items such as cribs to guest rooms.
  • Organized supplies for efficient use based on expected customer needs.
Education and Training
: , Expected in
-
Universaidad Aztlan - Mexico ,
GPA:

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Resume Overview

School Attended

  • Universaidad Aztlan

Job Titles Held:

  • Housekeeper
  • House Attendant
  • Housekeeping Supervisor
  • Housekeeping Attendant,

Degrees

  • Some College (No Degree)

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