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Housekeeper Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated and efficient worker specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.

Skills
  • Cleaning methods
  • Chandelier cleaning
  • Natural cleaning products
  • Able to lift [Number] lbs.
  • Focused and detail-oriented
  • Decision making skills
  • Hardworking
  • Exceptional communicator
  • Excellent oral and written communication
  • Physically strong
  • Customer service-focused
  • Customer-oriented
Experience
Housekeeper, 07/2016 to 12/2016
Universal Health Services Franklin, TN,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Performed traditional housekeeping duties, including dusting, floor waxing, window cleaning, mopping and emptying trash.
  • Performed various laundry duties, including folding, ironing and pressing.
  • Organized supplies for use based on expected customer needs.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Customer Service Representative, 04/2012 to 07/2014
Genuine Parts Company Asbury Park, NJ,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Customer Service Representative, 04/2007 to 07/2011
Genuine Parts Company Bellevue, WA,
  • Educated customers on special pricing opportunities and company offerings.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
Customer Service Representative, 07/2008 to 07/2010
Genuine Parts Company Bloomington, IL,
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
GED: , Expected in 05/2005
to
Fort Hill High School - Cumberland, MD
GPA:
  • Ranked in Top [Number]% of class
Associate Degree in Nursing: General, Expected in
to
Allegany College of Maryland - Cumberland, MD
GPA:
Bachelor of Science: Criminal Justice And Human Services, Expected in
to
Colorado Technical University - Colorado Springs, CO
GPA:

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Resume Overview

School Attended
  • Fort Hill High School
  • Allegany College of Maryland
  • Colorado Technical University
Job Titles Held:
  • Housekeeper
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
Degrees
  • GED
  • Associate Degree in Nursing
  • Bachelor of Science