Hardworking person with energetic personality and dynamic skills in cleaning and paperwork. Fluent in English and available to work any shift. Seeking new opportunity with great company where attention to detail will be valued.
Well-organized individual possessing excellent time management and cleaning skills. Trustworthy professional capable of accepting direction and following through. In-depth knowledge of cleaning equipment operations, including deep cleaning and chemical equipment. Available 60 hours per week.
Skills
Able to lift 50 lbs.
Ironing clothing
Washing windows
Natural cleaning products
Learning Technology
Keeping things neat and organized
Exceptional time management
Ergonomics and safety training
Dusting
Chemical cleaning
Cleaning methods
Interior and exterior cleaning
Mopping and buffing floors
Excellent oral and written communication
Customer service-focused
Guest amenity replenishment
Hardworking
Restroom detailing
Mobile cart operation
English language fluency
Decision making skills
Stocking bathrooms
Physically strong
Liquor regulations and compliance
Payment processing
Cash drawer balancing
Coin counting
Customer greeting
Cash management
Cash counting machine operations
Cash register operation
ID verification
Merchandise restocking
Customer assistance
Scanner operations
Credit and cash transactions
Experience with paperwork
Experience
09/2019 to Current
HousekeeperFive Star Quality Care, Inc. – Atlanta, GA,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Swept and vacuumed floors, hallways and stairwells.
Requested maintenance orders to fix non-working equipment and address any room damage.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Replenished hotel amenities such as drinking glasses and writing supplies.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Organized supplies for efficient use based on expected customer needs.
Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
Hand dusted and wiped clean office furniture, fixtures and window sills.
Stripped floors using electrical cleaning equipment.
Reduced average cleaning time per room from [Number] to [Number] minutes.
Interacted pleasantly with clients and patrons when performing daily duties.
Provided deep cleaning services for areas in need of additional sanitation.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Replaced sheets and pillowcases daily and used hospitality corners on all beds.
Dusted ceiling air conditioning diffusers and ventilation systems.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Cleaned and returned vacant rooms to occupant-ready status.
Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Kept utility sink rooms in clean, neat and orderly condition.
Reported all maintenance issues to the housekeeping status board.
03/2019 to 08/2019
Gas Station AttendantBj's Wholesale Club, Inc. – Long Island City, NY,
Refilled outdoor window maintenance stations with cleaning supplies and [Type] items.
Attended to gas spills and accidents promptly and according to established guidelines.
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Ensured proper age of customers for alcohol and cigarettes.
Prepared daily records of food and gas sales and balanced register drawers.
Sold store items and vehicle services to customers.
Processed gas and amenities payments.
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Answered customers' questions and addressed problems and complaints in person and via phone.
Responded to questions about local area and company services.
Maintained cleanliness, neatness and organization of all areas.
Managed wide variety of customer service and administrative tasks to resolve customer issues.
Resolved all customer issues to maintain high standards of customer satisfaction.
Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2018 to 08/2019
CashierCleveland Clinic – Garrettsville, OH,
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Properly verified customer identification for alcohol or tobacco purchases.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Compiled and updated client data to track payments trends and support accurate accounting.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
02/2018 to 06/2018
CashierCleveland Clinic – Hiram, OH,
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Worked closely with front-end staff to assist customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 06/2019
High School Diploma: Chase High School - Forest City, NC GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
