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Housekeeper Resume Example

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HOUSEKEEPER
Professional Summary

Accomplished in Management with 30 years of managerial experience in a retail, fast food setting. Areas of expertise include sales, recruiting and people management. I'm an experienced professional with strong leadership and relationship-building skills.Highly ambitious in delivering support services and resolving customer complaints. Motivated Housekeeper with 17 months of room cleaning employment. Proven training skills. Familiar with proper use of all cleaning materials. Knowledgeable in management skills fluent in Spanish and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales.

Skills
  • Customer Services
  • Assistant Manager
  • Closing
  • Customer Services
  • Driving
  • Team Leader
  • Merchandising
  • POS
  • Quick
  • Safety
  • Sales
  • Scheduling
  • Fluent in Spanish
  • Staff training
  • Answering phones
  • Telephone
  • Housekeeping
  • Building maintenance
Work History
06/2019 to Current
HousekeeperNGIS Navy Gateway, NewPort — Housekeeper – Newport, RI
  • Cleaning rooms and reset the rooms for the next guest check in.
  • Provided everyday services to our guests.
  • Helping other Housekeeper with rooms after check out Deep cleaning the rooms when it's down time in the off season.
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
06/2017 to 05/2019
Assistant Manager7-Eleven – New Bedford, MA
  • Coached the team on effective upselling and cross-selling methods.
  • Promoted from Team Leader to Assistant Manager within 4 months.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Generated repeat business through exceptional customer service.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Drafted employee work schedules to fill coverage gaps.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
02/2011 to 03/2018
Hingham —Human Resources Specialist / Truck DriverNational Guard – Hingham, MA
  • Safely loaded and unloaded deliveries according to size of load and content description.
  • Inspected the truck for defects and safe operating conditions before, during and after trips.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Driving all types of Military Trucks and Humvees.
  • Inspected tires, lights, brakes and gas, oil and water levels.
  • Assisted fellow soldiers on rearranging records for promotions and self keeping records.
  • Answering phones when Officers and Noncommissioned Officers are in a meeting.
  • Also cook and serve my fellow Soldiers in my Battalion McDonald's, Bourne Guest service manager.
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over 10 Years.
  • Loaded and unloaded vehicles and secured items for long road trips by using flat beds
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Inspected truck for defects and safe operating condition before, during and after trips.
03/2015 to 04/2017
Guest Service ManagerMcDonald's – Sagamore, MA
  • Answered an average of 2-3 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsible for opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
06/1989
Bronx — Diploma: Adcademic
Morris High School - The Bronx, NY
01/2009
Diploma: HumanResources
Adjutant General - Fort Jackson
  • Majored in Human Resources
Food ServiceServ -safe - Fall River, MA
Additional Information
  • AWARDS
  • Army Achievement Award
  • Yes Program
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Resume Overview

Companies Worked For:

  • NGIS Navy Gateway, NewPort — Housekeeper
  • 7-Eleven
  • National Guard
  • McDonald's

School Attended

  • Morris High School
  • Adjutant General
  • Serv -safe

Job Titles Held:

  • Housekeeper
  • Assistant Manager
  • Hingham —Human Resources Specialist / Truck Driver
  • Guest Service Manager

Degrees

  • Bronx — Diploma : Adcademic
    Diploma : HumanResources
    Food Service

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