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Housekeeper Resume Example

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HOUSEKEEPER
Summary

Detail-oriented Housekeeper well-known for ensuring thorough and detailed cleaning services. Reliable and quick-paced with excellent attention to detail. Offering 4 years of industry performance rooted in integrity and hard work.

Competent cook /housekeeper/manager with over 7 years of experience in providing excellent housekeeping services in hotel and private residence settings. Capable of handling work and staff pressure in fast-paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.

Dedicated and energetic housekeeping professional able to work well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude.

Compassionate individual proudly offering a background in housekeeping for several assisted living centers. Courteous and cordial with the desire to maintain a healthy living environment for all residents. Employees and manager that knows how to join not only a team but a family

Skills
  • Bloodborne pathogen training
  • Natural cleaning products
  • Ergonomics and safety training
  • Cleaning methods
  • Chemical cleaning
  • English language fluency
  • Self-directed
  • Guest amenity replenishment
  • Exceptional communicator
  • Bilingual
  • Learn fast
Experience
Housekeeper
ROCHESTER, MNLa Quinta/Feb 2020 to Current
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Swept and damp-mopped private stairways and hallways.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Swept and vacuumed floors, hallways and stairwells.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Dusted ceiling air conditioning vents .
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Housekeeper
ROCHESTER, MNHome 2 By Hilton/Jan 2018 to Aug 2020
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Swept and damp-mopped private stairways and hallways.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Swept and vacuumed floors, hallways and stairwells.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Kitchen Manager
ROCHESTER, MNChipotle/Sep 2010 to Jun 2015
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Completed regular line checks to maximize quality assurance.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Interviewed, hired, and supervised back of house staff.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Received, organized and rotated paper goods and food ingredients.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Prepared and led food service training programs to teach staff clean, cook and taste food.
  • Scheduled over 30 employees by assigning shifts.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over serving or underage drinking.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Hired qualified staff to fill crew and manager positions.
  • Priced and ordered food products, kitchen equipment and food service supplies.
Education and Training
High School DiplomaFarragut Career AcademySep 2001Chicago, IL
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Resume Overview

Companies Worked For:

  • La Quinta
  • Home 2 By Hilton
  • Chipotle

School Attended

  • Farragut Career Academy

Job Titles Held:

  • Housekeeper
  • Kitchen Manager

Degrees

  • High School Diploma

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