Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated Customer
Service Representative motivated to maintain customer satisfaction and contribute to the companies success. I am also an experienced housekeeper and have knowledge of convenient store operations. Motivated to get the job done with little direction. Highly energetic and detail oriented customer service specialist with over
6 years retail experience in a fast-paced, team-based environment.As well as 6 years experience in housekeeping field. Reliable and driven with strong attention to detail as well as time management. Self-motivated with exceptional communication and computer skills.
Highlights
Superior organization skills
Dependable and reliable
Hard-working mindset
Energetic work attitude
Customer-oriented
Creative problem solving
Exceptional time management skills
Self-directed
Experience
03/2013 to 09/2013HousekeeperHilton Grand Vacations | Gatlinburg, TN,
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Removed trash and dirty linens from room attendant carts.
Swept and vacuumed floors, hallways and stairwells.
Replenished hotel amenities such as drinking glasses and writing supplies.
Cleaned rooms to the satisfaction of all clients.
Stocked room attendant carts with supplies.
Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
05/2014 to 08/2015Ride Operator/ CashierWorld Finance | Fort Payne, AL,
Assessed customer needs and responded to questions
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Cross-trained as a customer service representative and ride operator.
Worked as a team member performing cashier duties, sales and cleaning.
Informed customers about sales and promotions in a friendly and engaging manner. ,
Trained new employees and explained protocols clearly and efficiently
Inspect equipment and systems to identify issues and report problems to repair technicians.
06/2015 to CurrentCustomer Service RepresentativeHilton Grand Vacations | Zephyr Cove, NV,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Operated a POS system to itemize and complete customer purchases.
Determined customer needs by asking relevant questions and listening actively to the responses.
Trained new cashiers on procedures, customer service and sales techniques.
Completed store opening and closing procedures.
Processed cash, credit, debit and check payments.
Accepted and processed customer returns.
Monitored security areas during busy periods.
Improved customer service by projecting friendly and knowledgeable attitude.
10/2012 to 05/2013HousekeeperRun Away Beach Club | City, STATE,
Removed trash and dirty linens from villas
Swept, dust, mop and vacuumed floors, hallways and stairwells.
Cleaned rooms to the satisfaction of all guests.
Stocked room attendant carts with supplies.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Cleaned and maintained bathrooms and showers and swept and mopped floors.
Cleaned and returned vacant rooms to occupant-ready status.
Education
Expected in 2000G.E.D | Memorial Alternative High School, Fitchburg, MAGPA:
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