Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the companies success. I am also an experienced housekeeper and have knowledge of convenient store operations. Motivated to get the job done with little direction. Highly energetic and detail oriented customer service specialist with over 6 years retail experience in a fast-paced, team-based environment.As well as 6 years experience in housekeeping field. Reliable and driven with strong attention to detail as well as time management. Self-motivated with exceptional communication and computer skills.
  • Superior organization skills
  • Dependable and reliable
  • Hard-working mindset
  • Energetic work attitude
  • Customer-oriented
  • Creative problem solving
  • Exceptional time management skills
  • Self-directed
03/2013 to 09/2013 Housekeeper Hilton Grand Vacations | Gatlinburg, TN,
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Removed trash and dirty linens from room attendant carts.
  • Swept and vacuumed floors, hallways and stairwells.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Cleaned rooms to the satisfaction of all clients.
  • Stocked room attendant carts with supplies.
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
05/2014 to 08/2015 Ride Operator/ Cashier World Finance | Fort Payne, AL,
  • Assessed customer needs and responded to questions 
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
  • Cross-trained as a customer service representative and ride operator.
  • Worked as a team member performing cashier duties, sales and cleaning.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Trained new employees and explained protocols clearly and efficiently
  • Inspect equipment and systems to identify issues and report problems to repair technicians.
06/2015 to Current Customer Service Representative Hilton Grand Vacations | Zephyr Cove, NV,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Operated a POS system to itemize and complete customer purchases.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit and check payments.
  • Accepted and processed customer returns.
  • Monitored security areas during busy periods.
  • Improved customer service by projecting friendly and knowledgeable attitude.
10/2012 to 05/2013 Housekeeper Run Away Beach Club | City, STATE,
  • Removed trash and dirty linens from villas
  • Swept, dust, mop and vacuumed floors, hallways and stairwells.
  • Cleaned rooms to the satisfaction of all guests.
  • Stocked room attendant carts with supplies.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Cleaned and maintained bathrooms and showers and swept and mopped floors.
  • Cleaned and returned vacant rooms to occupant-ready status.
Expected in 2000 G.E.D | Memorial Alternative High School, Fitchburg, MA GPA:
  • Professional and friendly
  • Multi-tasking
  • Strong attention to detail
  • Energetic nature 

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Resume Overview

School Attended

  • Memorial Alternative High School

Job Titles Held:

  • Housekeeper
  • Ride Operator/ Cashier
  • Customer Service Representative
  • Housekeeper


  • G.E.D

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