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housekeeper resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Shift Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.

Skills
  • Staff development
  • Team supervision
  • Client support
  • Issue resolution
  • Quantitative skills
  • Ability to analyze reports
  • Experience in leadership
  • Decision-making
  • Improvement plan knowledge
  • Team building
  • Reliable and trustworthy
  • People skills
  • Flexible
  • Critical thinking
  • Analytical
  • Customer service-focused
  • Decision making skills
  • Hardworking
Education and Training
Gatlinburg Pittman High School Gatlinburg, TN Expected in 03/2019 ā€“ ā€“ High School Diploma : - GPA :
Walters State Community College Morristown, TN Expected in ā€“ ā€“ Associate of Science : - GPA :
Experience
Belmont Village - Housekeeper
Los Angeles, CA, 03/2021 - 06/2021
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Swept and damp-mopped private stairways and hallways.
Potbelly Sandwich Shop - Shift Leader
Richfield, MN, 01/2019 - 02/2021
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Acted as point of contact for internal and external customers across departments.
  • Answered incoming telephone calls to provide store, products and services information.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Worked with fellow sales team members to achieve group targets.
  • Processed orders through company system and coordinated product deliveries.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Konica Minolta - Sales Associate
Chula Vista, CA, 04/2018 - 01/2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reduced process lags by training employees on best practices and protocols.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reset store displays for special events and seasonal merchandise changes.
  • Produced sales documents, finalized deals and filed records.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

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Resume Overview

School Attended

  • Gatlinburg Pittman High School
  • Walters State Community College

Job Titles Held:

  • Housekeeper
  • Shift Leader
  • Sales Associate

Degrees

  • High School Diploma
  • Associate of Science

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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