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Housekeeper Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Organized Quality Assurance Manager with 10 years of managerial experience in Customer Service/Retail and Management. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.

Detail-oriented Office Manager with 10+ years of experience in customer service, Expert in Microsoft use with fantastic conflict resolution and inventory. Warehouse management skills. Proven history of reliability and effective budgeting.

Skills
  • Multitasking and Prioritizing
  • Professional and Courteous
  • Service-Oriented
  • Detail-Oriented
  • Understanding Customer Needs
  • Operation monitoring
  • Budget preparation
  • Employee training
  • Quality control
  • Coaching and mentoring
  • Team support and oversight
  • Regulatory knowledge
  • Time Management
  • Storage Area Management
  • Microsoft Office
  • Work Planning and Organization
  • COVID-19 Safety Procedures
  • Decision Making
  • Motivational Leadership
  • Team Management and Supervision
  • Microsoft Office Suite
  • Schedule Coordination
  • Quality Assurance
  • Performance Management
  • Handling Customer Complaints
  • Intuit QuickBooks
  • Documentation and Recordkeeping
  • Project Management
Experience
02/1999 to 07/2019
Housekeeper Berkshire Healthcare Danvers, MA,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Organized supplies for use based on expected customer needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Managed team of 30 personnel in busy hotel with 135 rooms.
06/2016 to 07/2017
Accounts Receivable Coordinator Cornerstone Research Washington, DC,
  • Resolved billing discrepancies and customer credit issues.
  • Accepted and processed customer payments and applied toward account balances.
  • Negotiated payment plans and arrangements.
  • Managed daily posting of payments to customer accounts.
  • Updated accounts with recent information and processed customer payments.
  • Determined credit approval based on financial standing, credit records and payment history.
  • Performed credit checks on applicants, chose credit limit and set up billing, terms.
  • Worked with local and national accounts to facilitate sales.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Completed daily accounts receivable ledger reconciliations.
  • Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
  • Utilized daily audit information to update aging reports.
  • Resolved invalid or unauthorized deductions by following pending deductions procedures.
02/2015 to 07/2017
Quality Control Associate Gettacar Philadelphia, PA,
  • Inspected incoming raw materials shipments for compliance with quality standards agreed upon in vendor contracts, reporting discrepancies as necessary.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
  • Reviewed specifications for products,
  • Decided which products were defective and which ones were right.
  • Managed team of technicians and inspectors to ensure adherence to product requirements.
  • Managed company onboarding processes, interviewing and selecting new quality assurance personnel and cultivating teamwork and technical proficiency in training.
  • Strictly followed all health, safety, and legal standards.
  • Conferred with contract administrators, led quality assurance procedures and prepared reports.
03/2012 to 05/2015
Office Manager University Of Miami Miller School Of Medicine Palm Beach Gardens, FL,
  • Managed office inventory and placed new supply orders.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
Education and Training
Expected in 06/2000
High School Diploma:
Seminole High School - Seminole, FL
GPA:
Expected in
Bachelor of Arts: Business Administration And Management
Liberty University - Lynchburg, VA
GPA:
Additional Information

References Available Upon Request

Certified in CPR and First Aide

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Seminole High School
  • Liberty University
Job Titles Held:
  • Housekeeper
  • Accounts Receivable Coordinator
  • Quality Control Associate
  • Office Manager
Degrees
  • High School Diploma
  • Bachelor of Arts