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Housekeeper Resume Example

Resume Score: 80%

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HOUSEKEEPER
Summary

Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Brand management
  • Lead generation
Experience
HousekeeperResidence Inn | Los Altos, CA | February 2017 - August 2019
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Supplied guests with extra towels and toiletries when requested.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Cleaned rooms to satisfaction of over [Number] daily clients.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Reported all maintenance issues to the housekeeping status board.
  • Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
  • Organized supplies for efficient use based on expected customer needs.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Reduced average cleaning time per room from [Number] to [Number] minutes.
  • Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
Cleaner SupervisorService Master | Miner, MO | November 2011 - November 2015
  • Managed team of employees, daily progress reports and overall project planning.
  • Completed [Action] and [Action] to maintain operations throughout entire facility.
  • Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Implemented improved training procedures to better develop new personnel.
  • Monitored multiple databases to keep track of all company inventory.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
ManagerTiffanys Restaurant | Sycamore, IL | April 2003 - April 2010
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Increased productivity by [Number]% and reduced material waste [Number]% by consistently seeking efficiencies.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Supervised [Type] department with over [Number] employees and $[Number][Type] budget.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Increased safety awareness by [Number]%, which led to no injuries on team since [Year].
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
Education and Training
High School DiplomaRichland R-1 | | Essex, MO | May 1996
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Resume Overview

Companies Worked For:

  • Residence Inn
  • Service Master
  • Tiffanys Restaurant

School Attended

  • Richland R-1

Job Titles Held:

  • Housekeeper
  • Cleaner Supervisor
  • Manager

Degrees

  • High School Diploma

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