Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.
Skills
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Experience
Housekeeper, 02/2017 - 08/2019
Bjc Healthcare – Chesterfield, MO,
Bjc Healthcare – Chesterfield, MO,
- Replenished hotel amenities such as drinking glasses and writing supplies.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Supplied guests with extra towels and toiletries when requested.
- Checked [Number] rooms per day to verify vacancies post-checkout.
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Cleaned rooms to satisfaction of over [Number] daily clients.
- Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
- Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Replaced sheets and pillowcases daily and used hospitality corners on all beds.
- Collected trash from receptacles and surfaces, discreetly removing items for disposal.
- Kept utility sink rooms in clean, neat and orderly condition.
- Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
- Provided deep cleaning services for areas in need of additional sanitation.
- Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
- Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
- Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
- Coached new [Job title]s by demonstrating approved cleaning procedures.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Reported all maintenance issues to the housekeeping status board.
- Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
- Organized supplies for efficient use based on expected customer needs.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Reduced average cleaning time per room from [Number] to [Number] minutes.
- Thoroughly cleaned [Type] establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
- Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Cleaned and returned vacant rooms to occupant-ready status.
- Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
- Implemented innovative [Type] step-savers, reducing average cleaning time per room from [Number] minutes to [Number] minutes.
- Dusted ceiling air conditioning diffusers and ventilation systems.
Cleaner Supervisor, 11/2011 - 11/2015
Abm – Troy, OH,
Abm – Troy, OH,
- Managed team of employees, daily progress reports and overall project planning.
- Completed [Action] and [Action] to maintain operations throughout entire facility.
- Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Implemented improved training procedures to better develop new personnel.
- Monitored multiple databases to keep track of all company inventory.
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
Manager, 04/2003 - 04/2010
Gerdau Ameristeel Corporation – Roanoke, VA,
Gerdau Ameristeel Corporation – Roanoke, VA,
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Increased productivity by [Number]% and reduced material waste [Number]% by consistently seeking efficiencies.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
- Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Executed new training initiative to improve skills and develop leaders from within.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Supervised [Type] department with over [Number] employees and $[Number] [Type] budget.
- Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
- Increased safety awareness by [Number]%, which led to no injuries on team since [Year].
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
- Greeted and assisted all customers daily in high-traffic retailer.
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
Education and Training
High School Diploma: , Expected in 05/1996
Richland R-1 - Essex, MO
Richland R-1 - Essex, MO
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School Attended
- Richland R-1
Job Titles Held:
- Housekeeper
- Cleaner Supervisor
- Manager
Degrees
- High School Diploma
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