LiveCareer-Resume

housekeeper resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Adept individual with consistent work tenure as Housekeeper for same client. Determined and passionate with excellent dusting, vacuuming and mopping skills. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly. Motivated Housekeeper with [Number] years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Detail-oriented Housekeeper with [Number] years' experience in the [Type] industry. Adept at managing teams of up to [Number] housekeepers. Committed to ensuring positive guest experiences. Exceptionally organized Housekeeper bringing [Number] years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction. Thorough [Job Title] with excellent organization and cleaning procedures. Competent and dependable with fluency in [Language]. Skilled at selecting best cleaning tools and methods for domestic cleaning tasks. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Skills
  • Rug and Carpet Cleaning
  • Floor Cleaning, Polishing and Waxing
  • CDC Sanitation Guidelines
  • Storage Area Management
Education
Career Technical College Shreveport, LA, Expected in 04/2008 Associate of Science : Medical Assisting - GPA :
Atlanta High School Atlanta, TX Expected in 06/2005 High School Diploma : - GPA :
Work History
Jordan's Furniture - Housekeeper
Wakefield, MA, 02/2021 - 07/2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to requests from patrons for linens and toiletries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Waxed and polished wood floors and other woodwork.
  • Categorized laundry received by clients based on fabric type.
  • Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
  • Attended to locker area by laundering dirty towels and clearing away stray slippers.
At&T - Account Representative
Kentucky, AR, 04/2022 - 06/2022
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Contacted customers to assess satisfaction and current needs.
  • Balanced up to [Number] accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Listened to clients and assisted with navigation of complex systems involved in [Type] transactions.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Advocated for client needs within [Type] company to improve experience and increase customer retention.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
The University Of Oklahoma - Cashier
Norman, OK, 09/2021 - 03/2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.

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Resume Overview

School Attended

  • Career Technical College
  • Atlanta High School

Job Titles Held:

  • Housekeeper
  • Account Representative
  • Cashier

Degrees

  • Associate of Science
  • High School Diploma

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