Focused and passonate barista/manager enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from all cultures and backgrounds. Enthusiastic demeanor coupled with ability to stay composed during peak periods. Diligent and dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Consistently focused on providing exceptional service. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Skills
Detail-oriented
Conscientious
Service-oriented
Strong interpersonal skills
Problem solving
Ordering procedures
Menu memorization
Point of sale knowledge
Food preparation and safety
Hospitality service expertise
Opening and closing duties
Flexible schedule
Professional demeanor
Cash handling
Strong communication skills
Adaptive and creative
Quick learner
Highly organized
Self motivated
Sale expertise
Retail management
Highly observant
Work History
01/2019 to Current
HousekeeperTruelieve – Clearwater Beach, FL,
Kept building entryway glass clean and polished for professional presentation.
Removed waste paper and other trash from premises to designated area.
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
Verified that all storage areas and carts were clean and organized.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Completed laundry services with special attention to care instructions, including hand-washing and drycleaning.
Disposed of trash and recyclables each day to avoid waste buildup.
Spot cleaned walls, carpets and light fixtures.
Cleaned and changed bedspreads, blankets and mattresses.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Swept and washed all hard surface floors.
Accepted accountability for all assigned building keys, master keys and access cards.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Cleaned walls, windows, shades and curtains.
Polished all metal hardware fixtures.
Documented and reported all necessary repairs.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
03/2017 to 01/2019
Barista ManagerHyatt – Miami, FL,
Listened carefully to customer requests and created personalized, delicious beverages.
Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Prepared more than 4 batches of coffee per hour, monitoring levels to avoid empty machines during peak shop hours.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Monitored social media and online sources for industry trends.
Received incoming calls and messages and addressed or triaged phone requests.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Investigated and resolved customer complaints to foster satisfaction.
Planned large-scale events such as tradeshows, conferences, and meetings.
Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks.
Coordinated schedules and timelines for all events.
07/2016 to 03/2017
Hostess ManagerOlive Garden – City, STATE,
Planned and executed guest parties by organizing menus, spaces and special requests.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Took information about guests' party size, led to seating, offered menus and took drink orders.
Informed servers of newly seated parties for speedy service.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Education
Expected in 06/2015
High School Diploma: Oklahoma Virtual Charter Academy - Norman, Ok, GPA:
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