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Housekeeper Resume Example

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HOUSEKEEPER
Summary

Detail-oriented individual well-known for thorough and efficient services. Reliable and quick-paced worker with excellent attention to completing assigned tasks. Offering strong record of company performance rooted in integrity and hard work.

Skills
  • Naturally organized
  • Efficient in completing tasks
  • Focused and detail-oriented
  • Exceptional time management
  • Decision making skills
  • Hardworking
  • Exceptional communicator
  • Independent and able to complete tasks with less supervision
Experience
10/2020 - Current
Ramada Hotel － Grand Ledge, MIHousekeeper
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Checked rooms per day to verify vacancies post-checkout.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
02/2020 - 10/2020
Taco Bell － Grand Ledge, MICrew Member
  • Drove team success by completing assigned tasks quickly and accurately.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Performed various troubleshooting tasks, including money and technology to combat assembly issues.
  • Organized and restocked supplies to support operations and team productivity.
  • Kept activities moving smoothly by coordinating schedules with communication.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Complied with company service standards, including inventory and cash control procedures.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
04/2019 - 03/2020
Old Chicago Pizza and Taproom － Midland, MIHostess
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed aware of server availability and table turnover to make quick decisions about seating locations.
  • Performed walk throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Leveraged technology to collect reservation information and communicate updates to guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Tracked seated guests and available seating using technology.
  • Assisted servers by taking guests drink orders, and offering up suggestions.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered questions about food and order statuses for waiting customers.
  • Helped to plan and execute parties for numerous guests, including coordinating menus and preparing tables.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
06/2018 - 01/2019
Burger King － DeWitt, MITeam Member
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Completed additional learning opportunities to advance knowledge and move into senior team member position.
  • Looked for ways to go above and beyond job requirements.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Drove team success by completing assigned task quickly and accurately.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Organized and restocked supplies to support operations and team productivity.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Complied with company service standards, including inventory and cash control procedures.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Education and Training
12/2020
Success Virtual Academy5433 W Saginaw HWYHigh School Diploma
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Resume Overview

Companies Worked For:

  • Ramada Hotel
  • Taco Bell
  • Old Chicago Pizza and Taproom
  • Burger King

School Attended

  • Success Virtual Academy

Job Titles Held:

  • Housekeeper
  • Crew Member
  • Hostess
  • Team Member

Degrees

  • High School Diploma

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