LiveCareer-Resume

housekeeper resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Skills
  • Multitasking and Prioritizing
  • Detail-Oriented
  • Service-Oriented
  • Professional and Courteous
  • Room and Public Space Cleaning
  • Guest Service and Support
  • Reliable and Responsible
  • Work Task Prioritization
  • Cooperative Attitude
  • Honest and Ethical
  • Inventory Stocking
  • Complaint Resolution
  • Feedback Acceptance
  • Payment Processing
  • Problem Solving
  • Cash Handling
  • Customer Transactions
  • Product Location
  • Call Response and Transfer
  • Product Scanning
  • Credits and Refunds
  • Employee Training
  • Policies and Procedures
  • Cash Register Operations
  • Problem Solving
  • Customer Relations
  • Sweeping and Mopping
  • Adaptable and Flexible
  • Basic Mathematics
  • Fitting Room Oversight
  • Service Minded
Experience
03/2021 to 06/2021
Housekeeper Pioneer Human Services Tacoma, WA,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Worked with speed and efficiency to meet all job requirements.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Cleaned homes following specific and detailed protocols and requests.
03/2018 to 12/2020
Cashier Team Lead Otg Saint Paul, MN,
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
11/2018 to 02/2019
Retail Associate Spectrum Evansville, IN,
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Assisted with purchases, locating items and signing up for rewards programs.
07/2017 to 02/2018
Team Member La-Z-Boy, Inc. Waldorf, MD,
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Completed opening, closing and shift change tasks following company guidelines.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Worked during peak business hours such as nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Followed all store policies and procedures in regards to cleaning and sanitizing.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Operated headset to process food orders from guests to input into computer system.
  • Assembled accurate food orders into bags, adding condiments, utensils and napkins.
  • Processed credit card and cash payment for orders, counting out change and furnishing receipts.
  • Upsold menu items, including beverages and desserts to increase restaurant profits.
  • Reported complaints to manager for quick resolution.
  • Greeted customers promptly and responded to questions.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
Education and Training
Expected in 11/2018 to to
High School Diploma:
Penn Foster Career School - Scranton, PA
GPA:

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Resume Overview

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Housekeeper
  • Cashier Team Lead
  • Retail Associate
  • Team Member

Degrees

  • High School Diploma

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