housekeeper resume example with 3 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Competent cleaner with 2 years of experience in providing excellent housekeeping services in hotel and private residence settings. Capable of handling work and staff pressure in fast-paced environment. Successful at meeting quality and efficiency goals and accommodating client preferences regarding housekeeping methods.
Energetic Housekeeper versed in executing multiple tasks in a fast paced environment. Friendly and effective when working with a wide range of personalities.
Dependable and punctual Housekeeper able to work well with others and focused on working hard to satisfy each customer.
Skills
Light fixtures and ceiling fans
Washing windows
Focused and detail-oriented
Closet detailing
Chemical cleaning
Exceptional time management
Dish preparation
Chandelier cleaning
Natural cleaning products
Polishing surfaces
Interior and exterior cleaning
Stocking bathrooms
Self-directed
English language fluency
Exceptional communicator
Customer service-focused
Hardworking
Decision making skills
Customer-oriented
Organized
Experience
02/2019 to 09/2019HousekeeperPioneer Trace | Flemingsburg, KY,
Washed and polished glass windows and doors to keep entryways clear and professional.
Swept and vacuumed floors, hallways and stairwells.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Requested maintenance orders to fix non-working equipment and address any room damage.
Swept and damp-mopped private stairways and hallways.
Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
Replenished hotel amenities such as drinking glasses and writing supplies.
Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
Checked 20 rooms per day to verify vacancies post-checkout.
Stocked toilet tissue and paper towels, as well as other restroom supplies.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Dusted ceiling air conditioning diffusers and ventilation systems.
Trained 10 new employees to meet all quality and efficiency goals, boosting customer satisfaction rating 35%.
Dusted and vacuumed 20 assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
08/2018 to 12/2018WaitressAramark Corp. | Lubbock, TX,
Calculated charges, issued table checks and collected payments from customers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Designed custom private function and banquet packages to accommodate groups of up to 40, including business dinners, sales presentations, club meetings, weddings and charity events.
Answered phones politely and promptly, accurately recording and confirming reservations.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Inspected restrooms for cleanliness and availability of supplies 15 times per shift.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Carried 6 plates at one time without dropping or spilling, decreasing overall customer wait time.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Prepared salads and appetizers to back up kitchen staff.
Checked order accuracy and food quality before delivering to customers.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 15 to 20.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
05/2018 to 07/2018Warehouse WorkerStericycle | Troutdale, OR,
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Ensured damaged products were identified and removed when received.
Tolerated heights up to 50 feet and accessed elevated products from inside of safety cage.
Stepped in to assist with special projects, promoting desire to learn new tasks while gaining additional responsibilities.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Methodically picked, packed and labeled merchandise to prepare for shipment.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Effectively communicated with all levels of staff and management.
Sustained standing posture for extended periods of time over 10-hour shift.
Counted and stocked merchandise as specified by inventory control log.
01/2016 to 12/2017WaitressAramark Corp. | Mckinney, TX,
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Maintained accuracy while handling payments of up to $400, giving change and printing receipts with regular register and an apple system.
Answered phones politely and promptly, accurately recording and confirming reservations.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Inspected restrooms for cleanliness and availability of supplies 15 times per shift.
Carried 6 plates at one time without dropping or spilling, decreasing overall customer wait time.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Prepared salads and appetizers to back up kitchen staff.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 15 to 20.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
Expected in 06/2016 to to High School Diploma | New Day Academy , Alturas, CAGPA:
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