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Housekeeper Resume Example

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Tyzhane
Johnson
Professional Summary

Organized with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.

Skills
  • Customer service
  • Order taking
  • Self-motivated
  • Administrative tasks
  • Verbal and written communication
  • Writing reports
  • Recordkeeping
  • Data Entry
  • Presentation design
  • Office administration
  • Project planning
  • Scheduling
  • Customer and client relations
  • Scheduling and calendar management
  • Event Coordination
  • Safety standards and protocols
  • Activity Planning
Education
Penn Foster High SchoolScranton, PA10/2019High School Diploma
Penn Foster Career SchoolScranton, PAExpected in 03/2021Certificate : Paralegal Studies
Bachelors of Arts in Government With Emphasis (LS)Phoenix, AZExpected in 06/2022Bachelor of Arts: Criminal Justice
Work History
Joyce's Cleaning Service - Housekeeping Supervisor/ Team Member/Admin
Frankford, 1994503/2010 - Current
  • Completed schedules, shift reports and other business documentation
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Placed orders for housekeeping supplies and guest toiletries
  • Evaluated employee performance and developed improvement plans
  • Coordinated daily workflow through task prioritization and concise scheduling
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Completed laundry services with special attention to care instructions, including hand-washing and drycleaning
  • Verified that all storage areas and carts were clean and organized
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Swept and washed all hard surface floors
  • Documented and reported all necessary repairs
Genesis HealthCare- Recreational Assistant
Milford , DE02/2020 - 04/2020
  • Responded to public inquiries to provide information about programs and facilities.
  • Administered program surveys and evaluations to participants to measure facility performance.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Compiled hourly user statistics to document usage, issues, and incidents to complete daily report form.
  • Designed customized client programs to meet individual fitness needs.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Transported and escorted program participants to and from activities and on field trips.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
Joyce's Cleaning Company - Head Housekeeper
Frankford, DE05/2009 - 09/2019
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Kept building entryway glass clean and polished for professional presentation
  • Communicated repair needs to maintenance staff
  • Placed orders for housekeeping supplies and guest toiletries
  • Evaluated employee performance and developed improvement plans
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Completed schedules, shift reports and other business documentation
Vacasa LLC- Housekeeper
Ocean City, MD05/2019 - 08/2019
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
  • Verified that all storage areas and carts were clean and organized
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
  • Adhered to professional house cleaning checklist
  • Returned emptied garbage receptacles to proper locations
  • Transported cleaning products and equipment to and from utility rooms
  • Stripped and refinished hard surface floors to maintain quality condition and appearance
  • Waxed and polished wood floors and other woodwork
  • Swept and washed all hard surface floors
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
Walgreens- Customer Sales Associate
Millsboro, DE10/2017 - 02/2019
  • Provided information on company offerings to promote products and services to customers
  • Asked appropriate open-ended questions to discover prospects' needs and requirements
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Assisted customers with special services, account updates and promotional options
  • Educated customers on promotions to enhance sales
Heathers Homeworks- Housekeeper
Dagsboro, DE05/2018 - 09/2018
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Removed waste paper and other trash from premises to designated area
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Stripped and refinished hard surface floors to maintain quality condition and appearance
  • Documented and reported all necessary repairs
  • Spot cleaned walls, carpets and light fixtures
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture
  • Adhered to professional house cleaning checklist
  • Returned emptied garbage receptacles to proper locations
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Verified that all storage areas and carts were clean and organized
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations
  • Rotated linens in storerooms and replenished when supplies ran low
  • Swept and washed all hard surface floors
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Attended to locker area by laundering dirty towels and clearing away stray slippers
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Polished glass surfaces and windows
  • Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
  • Disposed of trash and recyclables each day to avoid waste buildup
Other Education : Introduction of Psychology

- Also a current course : Introduction of Psychology (no credits gained upon completion)

-Start Date : 11/26/19

-End Date : 1/5/19

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Resume Overview

Companies Worked For:

  • Joyce's Cleaning Service
  • Genesis HealthCare
  • Joyce's Cleaning Company
  • Vacasa LLC
  • Walgreens
  • Heathers Homeworks

School Attended

  • Penn Foster High School
  • Penn Foster Career School
  • Bachelors of Arts in Government With Emphasis (LS)

Job Titles Held:

  • Housekeeping Supervisor/ Team Member/Admin
  • Recreational Assistant
  • Head Housekeeper
  • Housekeeper
  • Customer Sales Associate

Degrees

  • High School Diploma
    Certificate : Paralegal Studies
    Bachelor of Arts : Criminal Justice

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