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House Person Resume Example

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HOUSE PERSON
Summary

Reliable [Job Title] dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Skills
  • Corporate regulations
  • Team building
  • Problem resolution
  • Organization
  • Business operations
  • Customer service
  • Planning and coordination
Experience
House Person
Summerville , SCThe Hilton /Feb 2020 to Apr 2020
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Organized supplies for efficient use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Immediately responded to guest concerns and requests and quickly handled all issues.
  • Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
  • Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Collaborated with others to discuss new [Type] opportunities.
  • Created agendas and communication materials for team meetings.
  • Handled all delegated tasks, including [Task] and [Task].
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Delivered [Product or Service] to customer locations.
Seasonal Delivery Driver
Las Vegas, NVUPS/Dec 2019 to Jan 2020
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Unloaded packages from [Type] trucks for delivery to customers, taking care to prevent damage to merchandise and goods.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Entered customer orders in [Software] to document sales.
Stock Associate /Cashier
Las Vegas, NVCoach Las Vegas Outlet - Las Vegas Outlets South/Mar 2019 to Nov 2019
  • Received payments for [Product or Service] and issued receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
Housekeeping Attendant
Henderson, NVThe Westin Lake Las Vegas Resort & Spa/Aug 2018 to Jan 2019
  • Replenished guest supplies and amenities.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Organized supplies for efficient use based on expected customer needs.
  • Informed supervisor when supplies were low.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Maintained hotel locker rooms, lounges and back of house areas.
  • Delivered special request items such as cribs to guest rooms.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Reported guest issues, safety and maintenance concerns immediately to [Job title].
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Education and Training
High School DiplomaBasic High SchoolJun 2018Henderson, NV
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Resume Overview

Companies Worked For:

  • The Hilton
  • UPS
  • Coach Las Vegas Outlet - Las Vegas Outlets South
  • The Westin Lake Las Vegas Resort & Spa

School Attended

  • Basic High School

Job Titles Held:

  • House Person
  • Seasonal Delivery Driver
  • Stock Associate /Cashier
  • Housekeeping Attendant

Degrees

  • High School Diploma

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