SEARCH

House keeping supervisor Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
HOUSE KEEPING SUPERVISOR
Summary

A position as a Housekeeping Supervisor to work in a challenging position with high levels


of responsibility and accountability in the hospitality sector (preferably in the hotel industry),


utilizing the 20+ years of experience and exceptional interpersonal skills to provide the highest level


of cleanliness and customer satisfaction.

Highlights
  • Exceptional customer service
  • Exceptional communicator
  • Fluent in [Language]
  • Inventory management systems
  • Customer service surveys
  • Marketing and advertising
  • Cash handling expertise
  • Superb interpersonal skills
  • Sales reports and correspondence
  • Conflict resolution
  • Upscale resort and spa background
  • VIP services specialist
  • Upscale resort and spa background
  • Customer service surveys
  • Marketing and advertising
  • Cash handling expertise
  • Sales reports and correspondence
  • Upscale resort and spa background
  • Travel agency experience
  • Travel agency experience
  • Background in catering
  • Sales experience
  • Data entry
  • Brand management
  • Stakeholder management
Experience
Sheba Hotel Star Sana'a, Republic of YemenJuly 2002 to November 2014
  • Formerly Taj Sheba hotel, affiliated to the Taj Group of Hotels until 2007), Po.Box.
  • 773, Sana'a, Republic of Yemen Ph: 00967- 1- 272372 Job Responsibility: Asst.
  • House Keeper Hotel Sheba Sana'a has 188 rooms including 24 suites Owned by Shaher Trading Company.
  • Managing the department when Executive Housekeeper (EHK) is on Vacation as well as coordinating with other departments for smooth operation of the hotel Responsible for Preparation and Implementation of all operational schedules ( checklists, logbooks and preparing cleaning and super cleaning schedules, etc.) for all guest rooms and public areas Maintaining efficient services in coordination with Engineering i.e.
  • Air Conditioning, Plumbing, Furniture Repairs, Painting and firefighting system etc.
  • Planning the budget, reviewing it in line with actual spend along with the EHK Assisting EHK in creating a work environment that is high in employee morale, providing constant learning and growth to the junior staff.
  • Planning and processing processes to achieve higher cost efficiency and improve guest satisfaction Liaison works with govt.
  • bodies in order to maintain smooth functioning of the facility Managing vendors raising quotations, negotiations, follow-ups and getting approvals from senior authorities and processing timely vendor payments Planning and implementing Training schedules for staff Taj Samudra Hotel,Colombo, Sri Lanka | From 1995 to 2002 Worked as an Asst.
  • House Keeper at Taj Samudra Hotel, Colombo, Sri Lanka.
  • Five star luxury hotel.
  • Assisted EHK in all the housekeeping operations in the hotel such as operations of shifts, room checks, store indents, inventory etc.
  • Monitors the responses on customer comment cards, identifies problem areas and formulates solutions Makes sure that furnishing, facilities and equipment within the housekeeping areas are maintained in the cleanest possible condition, and ensures that repair and maintenance is executed when needed Together with Housekeeping Supervisors, conducts daily and random inspections of hotel property, all housekeeping areas, and follows-up where necessary Oversees inventory, purchasing, disbursement, and cost control for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment.
Sri Lankan AirlinesJanuary 1992 to January 1994
  • Worked for Srilankan Air line as a Passenger Relations Agent (Air Lanka) ground staff.
  • The Job Responsibility: ­ Guest relation with airline travelers Handling check in's at Air lines desk Handling Baggage and baggage associated queries.
Taj Samudra Hotel,Colombo, Sri LankaJanuary 1990 to January 1992House keeping supervisor
  • Housekeeping supervision Coordination with House keeper for preparing Duty Rota etc.
  • Store Indents and follow ups Guest room checks Inventory and control Monthly cost analysis Schedules employees in accordance with forecasted occupancy, and adjusts staffing as necessary for changes in occupancy Co-ordinates availability of rooms with Front Office Manager Supervises the daily activities of the housekeeping staff Assists in the development of the hotel's annual business plan, by providing input regarding housekeeping issues.
Education
VHD Central Institute of Home Science2005Bachelor of ArtsBangalore, India
International College of Airlines Management Tourism & Travel AgencyDiploma: Airline ManagementBangalore, IndiaAirline Management
Interests
Painting, Eco tourism, Reading
Languages
English, Hindi, Malayalam and Sinhalese.
Skills
budget, business plan, cost analysis, cost control, English, Front Office, Hindi, Inventory and control, inventory, Languages, machinery, Managing, works, Monitors, negotiations, Painting, Plumbing, processes, purchasing, Repairs, staffing, supervision
Additional Information
  • Hobbies : Painting, Eco tourism, Reading
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sheba Hotel Star Sana'a, Republic of Yemen
  • Sri Lankan Airlines
  • Taj Samudra Hotel,Colombo, Sri Lanka

School Attended

  • VHD Central Institute of Home Science
  • International College of Airlines Management Tourism & Travel Agency

Job Titles Held:

  • House keeping supervisor

Degrees

  • Bachelor of Arts
    Diploma : Airline Management

Similar Resumes

View All
Asst.-Supervisor-to-House-Keeping-resume-sample

Asst. Supervisor to House Keeping

Marriott/ Townplace

Stillmore, Georgia