High-performing store sales manger familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Able to revitalize operations and adapt to changing market conditions. Proficient sales manger dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
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- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Promoted products or services to each customer to consistently achieve sales targets
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Balanced teller drawers and ATM cash
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Checked accounts for fraud and provided law enforcement with relevant details
- Produced and executed loan packages
- Encouraged employee development and promoted management staff from within
- Evaluated client financial positions and identified most appropriate banking products
- Performed loan servicing functions to check compliance with applicable terms and conditions
- Upheld stringent bank standards for loans, money handling and legal considerations
- Helped clients protect assets through variety of strategies
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Opened, closed and updated accounts for customers
- Utilized Harizon CRM tool to generate leads
- Set risk management policies to mitigate bank losses
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Monitored metrics and marketing investments to assess performance and implement continuous improvements
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Developed and implemented comprehensive salesperson training program
- Developed international business relationships to drive business units abroad
- Increased monthly gross sales from $10 accounts to $30 accounts and exceeded goals for sales, revenue and profit margins
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Held weekly meetings with sales reps to identify techniques to overcome sales obstacles
- Identified opportunities for growth within durango and farmington territory and collaborated with sales teams to reach sales goal
- Organized promotional events and interacted with community to increase sales volume
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