LiveCareer-Resume

house keeper resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Skills
  • Focused and detail-oriented
  • Exceptional time management
  • Able to lift 40 lbs.
  • Customer service-focused
  • Hospitality background
  • Exceptional communicator
  • Five-star resort cleaning
Experience
House Keeper, 08/2021 - 07/2022
Maidpro Springfield, MO,
  • Laundry, make beds, dust, vacuum, refill stock, clean outdoor areas, maintenance
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Customer Service Representative, 08/2019 - 06/2022
Amita Health Hinsdale, IL,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong customer relationships to encourage repeat business.
Care Provider, 06/2011 - 06/2022
The Mentor Network Elk Grove, CA,
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted with meal planning to meet nutritional plans.
  • Arrange medication and reminded patients to take each according to correct schedule.
  • Maintained safety by eliminating hazards and correcting issues.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Prepared healthy meals for to meet unique nutrition needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Transported patients to medical, dental and personal care appointments.
  • Laundered clothing and bedding to prevent infection.
  • Ambulated individuals around home, public and medical locations.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Modified settings to adjust for dynamic mental and physical requirements.
Caregiver/Administration Assistant, 12/1999 - 09/2011
TLC Assisted Living For Seniors City, STATE,
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Coordinated appointments, meetings and conferences.
  • Maintained accurate department and customer records.
  • Prepared and prioritized calendars and correspondence.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Monitored office equipment and scheduled repairs.
  • Compiled and produced presentations and reports as directed by leadership team.
Education and Training
High School Diploma: , Expected in 06/1997
-
Visalia Adult School - Visalia, CA
GPA:
Status -
  • Completed coursework in general education, GED, CNA, medical assistant and phlebotomy
  • Soroptimist Women's Club, Girl scout's scholarships program Recipient

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Resume Overview

School Attended

  • Visalia Adult School

Job Titles Held:

  • House Keeper
  • Customer Service Representative
  • Care Provider
  • Caregiver/Administration Assistant

Degrees

  • High School Diploma

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