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House Keeper Resume Example

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HOUSE KEEPER
Summary

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike. Practiced customer service professional with Sms assist expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions.

Skills
  • Fluent in Spanish
  • Professional telephone voice
  • Customer communications
  • Resolving issues
  • Analytical abilities
  • Data gathering
  • Call documentation skills
  • Data entry
  • Account updating
  • Quality control
  • Call center experience
  • Providing customer support
  • Inbound phone call management
  • Communicating with clients
  • Focused and detail-oriented
  • Exceptional time management
  • Chemical cleaning
  • Ergonomics and safety training
  • Hardworking
  • Quality assurance controls
  • English language fluency
  • Customer service-focused
  • Decision making skills
Experience
House Keeper|Company Name - City, State|08/2020 - Current
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Customer Service Representative|Company Name - City, State|06/2019 - 04/2020
  • Assessed customer needs and upsold products and services to maximize sales.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reviewed account and service histories to identify trends and issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Warehouse Worker|Company Name - City, State|10/2017 - 08/2018
  • Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
  • Sorted books, publications and other items according to established procedures.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Cashier|Company Name - City, State|03/2016 - 02/2017
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
West Aurora High School|City|05/2015High School Diploma
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Resume Overview

School Attended

  • West Aurora High School

Job Titles Held:

  • House Keeper
  • Customer Service Representative
  • Warehouse Worker
  • Cashier

Degrees

  • High School Diploma

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