Punctual Gas Station Attendant with one year of experience. Adept at excellent and individualized customer service with distinguished understanding of vehicle maintenance. Committed to cleanliness and reliability with success at staying focused and professional. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Skills
Documentation Accuracy
Editing and Proofreading
Attention to Detail
Strong Work Ethic
Problem solving ability
Customer Service
Active Listening
File management
Computer skills
Word processing
Interpersonal Communication
Helpdesk Support
Professional Experience
Hotel Night Auditor, 06/2017 to 04/2020 Crystal Springs Resort – Hamburg, NJ,
Performed daily inventory for keys and linens and detailed all information in audit reports.
Set up and entered all financial data into spreadsheets using Microsoft Excel.
Performed nightly updates to room charges and rates.
Balanced hotel accounts and resolved discrepancies.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Kept accounts in balance and ran daily reports to verify totals.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Promoted local entertainment and sporting events and offered details to assist patrons.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Entered customer data into room system and updated information whenever patrons changed rooms.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained energy and enthusiasm in fast-paced environment.
Fuel Clerk, 01/2015 to 12/2016 Kroger – Wilsonville, OR,
Used POS system to enter orders, process payments and issue receipts
Performed cash, card and check transactions to complete customer purchases
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Checked identification for proof-of-age for alcohol and tobacco sales
Operated cash register to record all transactions accurately and efficiently
Checked customer identification for alcohol, cigarette, and lottery sales
Facilitated sales of services and goods
Maintained inventory of all saleable items
Maintained clean and orderly work station
Collected gas and amenity payments based on customer orders
Head Maintenance Technician, 11/2013 to 07/2014 Mcdonalds – City, STATE,
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Removed outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Reviewed technical documentation to complete equipment maintenance and repair.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Trained junior maintenance professionals on correct repair and cleaning procedures.
Finalized work on building systems by completing basic carpentry and other finish work.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Inspected fire extinguisher equipment on state-mandated schedule.
Performed electrical and mechanical repairs of production equipment to minimize downtime.
Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Troubleshot equipment breakdowns and performed preventive maintenance.
Installed new locks, door handles and door closers.
Calibrated temperature and equipment settings to optimize performance.
Other Experience
Cleaned up gas and other spills in accordance with spill procedures.
Facilitated sales of services and goods.
Maintained inventory of all saleable items.
Checked customer identification for alcohol, cigarette, and lottery sales.
Maintained clean and orderly work station.
Operated cash register to record all transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Performed nightly updates to room charges and rates.
Balanced hotel accounts and resolved discrepancies.
Set up and entered all financial data into spreadsheets using Microsoft Excel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Promoted local entertainment and sporting events and offered details to assist patrons.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Kept accounts in balance and ran daily reports to verify totals.
Entered customer data into room system and updated information whenever patrons changed rooms.
Education
High School Diploma: , Expected in 05/2013 Rawlins High School - Rawlins, WY, GPA:
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