Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Adaptable and courteous Guest Service Agent/ Night Auditor with 25 years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.
Skills
Analytical mastery
Effective planning
Administrative skills
Microsoft Office
Fluent in Spanish
Cash transactions
Conflict management
Business operations
Inventory management
Customer service
Operational improvement
Supervision
First Aid/CPR
Problem resolution
Team management
Hospitality services
Experience
Hotel Night Auditor, 05/2014 - 06/2020 Crystal Springs Resort – Hamburg, NJ,
Input customer data using Opera PMS software and made immediate updates to reflect room changes.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Managed customer complaints and rectified issues to complete satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Facilitated front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Hotel Night Manager, 02/2013 - 09/2013 Terratron – Mankato, MN,
Supervised team of 2 security officer and 3 bellman, phone operator and houseman, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Managed customer complaints and rectified issues to complete satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Facilitated front desk operations for busy high-volume hotel.
Created and optimized employee schedules to secure proper coverage for all shifts.
Hotel Night Auditor, 06/2003 - 02/2013 Crystal Springs Resort – Hamburg, NJ,
Input customer data using Epitome software and made immediate updates to reflect room changes.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Monitored reservations to track incoming parties and special events.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed customer complaints and rectified issues to complete satisfaction.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Secured guest valuables in main safe or individual boxes.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Facilitated front desk operations for busy high-volume hotel.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Education and Training
High School Diploma: , Expected in 12/1992 - Instituto Argentino Integral - Buenos Aires, Argentina, GPA:
Received a nationally recognized High School Diploma with an English translation.
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