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Hotel Night Auditor Resume Example

Resume Score: 80%

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HOTEL NIGHT AUDITOR
Summary

Adaptable and courteous Guest Service Agent/ Night Auditor with 25 years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.

Skills
  • Analytical mastery
  • Effective planning
  • Administrative skills
  • Microsoft Office
  • Fluent in Spanish
  • Cash transactions
  • Conflict management
  • Business operations
  • Inventory management
  • Customer service
  • Operational improvement
  • Supervision
  • First Aid/CPR
  • Problem resolution
  • Team management
  • Hospitality services
Experience
Hotel Night Auditor|Omni Hotels & Resorts - Nerw York, NY|05/2014 - 06/2020
  • Input customer data using Opera PMS software and made immediate updates to reflect room changes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Facilitated front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Hotel Night Manager|Warwick New York Hotel - New York, NY|02/2013 - 09/2013
  • Supervised team of 2 security officer and 3 bellman, phone operator and houseman, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
Hotel Night Auditor|Flatotel Hotel - New York, NY|06/2003 - 02/2013
  • Input customer data using Epitome software and made immediate updates to reflect room changes.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Secured guest valuables in main safe or individual boxes.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Facilitated front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
Education and Training
Instituto Argentino Integral|Buenos Aires, Argentina|12/1992High School Diploma

Received a nationally recognized High School Diploma with an English translation.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Omni Hotels & Resorts
  • Warwick New York Hotel
  • Flatotel Hotel

School Attended

  • Instituto Argentino Integral

Job Titles Held:

  • Hotel Night Auditor
  • Hotel Night Manager

Degrees

  • High School Diploma

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