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hotel night auditor resume example with 2 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Transaction Processing
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Order and Refund Processing
  • De-escalation Techniques
  • Customer Service
  • Calm and Professional Under Pressure
  • Courteous Demeanor
  • High-Energy Attitude
  • Retail Sales Customer Service
  • Adaptive Team Player
  • Problem-Solving Abilities
Experience
09/2022 to Current Hotel Night Auditor Hyatt | Fairfax, VA,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Ran end-of-day computer functions and closed out reports, submitting details to boss for review.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Maintained well-stocked and presentable complementary food and beverage station.
01/2022 to 07/2022 Server/Cashier Costa Vida | City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
05/2020 to 11/2021 Dishwasher/Kitchen Hand/Janitorial Worker Evanston Child Development Center | City, STATE,
  • Gathered and emptied trash cans and disposed of bags.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Stored, used and disposed of cleaning chemicals and supplies.
  • Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
  • Dusted and wiped furniture and fixtures.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare meals.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Displayed strong knowledge of proper food safety and sanitation practices.
Education and Training
Expected in 04/2020 to to Certified Nursing Assistant | Certified Nursing Assistant Western Wyoming Community College, Evanston Wyoming , GPA:
Expected in 2004 to to Did Not Graduate | Evanston High School , Evanston, WY, GPA:

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Resume Overview

School Attended

  • Western Wyoming Community College
  • Evanston High School

Job Titles Held:

  • Hotel Night Auditor
  • Server/Cashier
  • Dishwasher/Kitchen Hand/Janitorial Worker

Degrees

  • Certified Nursing Assistant
  • Did Not Graduate

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