Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike.
Work History
Deluxe 6 Inn & Suites - Hotel Night AuditorOlmito, TX12/2017 - Current
Protected guest valuables with main safe or in individual boxes to maximize security.
Maintained transaction security by verifying payment cards against identification.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Entered customer data using Surf Motel software and updated information whenever patrons changed rooms.
Supervised two administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Maintained financial accuracy by collecting deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including plumbing maintenance and clean-ups to promote quick remediation.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Greeted dozens of daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Kept accounts in balance and ran daily reports to verify totals.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Cleaned and dusted merchandise in store and rotated window displays on weekly basis.
Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
Organized store shelves to display most attractive inventory.
Performed store open and close procedures as part of shift responsibilities.
Welcomed customers to shop and offered to answer questions on merchandise.
Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
Educated customers and loan applicants about property values, checking with store database to ensure accuracy.
Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
Processed payments, handled cash and securely initiated bank deposits for $500-$20000 revenue-grossing pawn shop.
Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Sold variety of items to over dozens of daily customers, working to upsell package items and exceed sales goals.
Handled over dozens of daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
Worked with customers to develop loans worth up to $1-$1500 according to personal needs, preferences and payment abilities.
Organized stock overflow room and moved stock to show room when space was available.
Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or identification issues.
Estimated value and gave appraisals of merchandise for prospective clients.
Assessed value of store merchandise, tested functionality of all items and set up loans and layaways.
Made loans on various types of items after closely inspecting item values, collecting payments or tangible property as collateral.
Slovak's Academy - Assistant Martial Arts InstructorBrownsville, TX08/2011 - 11/2012
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Provided clear, informative lectures on taekwondo to classes of 10-20 students.
Initiated new learning methods, promoting total student comprehension while curbing learning time.
Skills
Business-level Spanish
Decision-making abilities
Word processing
Problem-solving skills
File management
Time management
Cash handling
Administrative support
Training
Quality assurance
Team building
Strategic planning
Operational improvement
Scheduling
Inventory management
Customer service
Documentation
Cash management
Regulatory compliance
Recordkeeping
Staff supervision
Technical support
MS Office
Data entry
Education
06/2010Porter High SchoolBrownsville, TXHigh School Diploma
