Restaurant / Bar manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
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Efficiently operated a high volume restaurant with a combined staff of 35 restaurant professionals.
Winner of the Employee of the Quarter” Award, 1998
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Worked on transitioning a small boutique hotel into an equity ownership property. Monitored hotel and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and hotel guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food and beverage quality and service standards were consistently met.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Performed serving, cleaning, and stocking duties in establishmentsPlanned and prepared food for parties, holiday meals, luncheons, special functions, and other social eventsTook beverage orders from serviWrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staffCommunicated with customers regarding orders, comments, and complaintsPromptly served all food courses and alcoholic beverages to guests.
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