Skillful, and dedicated Manager with extensive
coordination, sales, and customer service experience.
Fundamental hospitality and customer service
knowledge, acquired through studies at Southwestern Academy of Travel, Tourism,
and Hospitality: Outstanding training, leadership, and
communication skills. Highly focused-hard working, able to multitask
Proven track record of accurately completing
research, information management, and business development efforts within
Hotel operations and management
Revenue generation and management
08/2012 to Current
Hotel AccountantComplex Aloft/Element Arundel Mills/LTD Hospital – Hanover, MD
Respond back to all charge backs inquiries and billing issues set forth from guest.
Compile previous business date revenue to build daily sales reports.
Monitor payments due from clients and promptly contact clients with past due payments.
Reconcile discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Code and enter at least 50 invoices each day into the in-house accounting software.
Create daily cash reports for accounting management and prepare daily cash deposits.
Reconciled vendor statements and handled payment complaints or discrepancies.
11/2011 to 02/2013
Front Office SupervisorSheraton BWI/LTD Hospitality – Baltimore, MD
Communicated effective both oral and in writing.
Assisted in schedules and delegated work to the front desk.
Greeted, registered, and assigned rooms to all guest.
Sold reservations to maximize revenue.
Answered inquiries and obtained information for general public, customers, visitors, and others.
Promoted the hotel brand through Star wood Loyal Program.
Posted charges for rooms, food, liquor, or telephone calls, to guest ledgers.
09/2010 to 08/2011
Inn KeeperMH&RI/Hopkins Inn Baltimore – Baltimore, MD
Oversaw all aspects of the hotel operations to include guest relations, front desk, housekeeping, finance, team building, and staff development.
Ensured guest satisfaction and guest return.
Investigated and resolved guest complaints brought forth.
Selected, trained, motivated, and evaluated personnel.
Prepared and submitted daily sales reports from previous business day revenue and expenses.
Established and maintained a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
Prepared program operating budgets, budget reports and other financial performance reports.
08/2008 to 07/2011
Accounting Manager/ Administrative AssistantMH&RI/Mount Vernon Hotel – Baltimore, MD
Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Provided timely actuals, forecast and budget data for corporate management.
Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Worked with managers to develop annual expense plan goals.
Collected and reported monthly expense variances and explanations.
Ordered and distributed office supplies while adhering to a fixed office budget.
Screened applicant resumes and coordinated both phone and in-person interviews.
Opened and properly distributed incoming mail.
Drafted biweekly time sheets for 45-50 executives and employees.
Obtained signatures for financial documents and internal and external invoices.
Maintain record of insurance coverage, and personnel transactions such as new hires, promotions, transfers, performance reviews, and terminations.
Prepared daily sales reports and accounted for all monies brought into the property.
Reconciled and made daily bank deposits.
Coded and submitted A/P invoices to corporate accountant.
Processed and transmitted biweekly payroll.
Developed purchase orders, handled computer generated reports for management.
Made travel arrangement, tracked packing information.
Handle ordering of office supplies for all departments.
Arrange conference rooms for staff and board meetings.
Ensured attendance records in the office.
Maintain confidentiality while handling office documents and employees information.
Sorted all mail/faxes for each department head received from various sources.
High School Diploma: Hospitality & Tourism Southwestern Academy High School - Baltimore, MD