Experienced Team Lead professional with strong leadership and relationship-building skills. As a lead I
partner with Supervisors to oversee associates and Temporary associates. The Internet fulfillment Lead
assists in the management of labor to ensure accurate, efficient and timely distribution store
merchandise including picking, packing, validating, recording, shipping, receiving, and put away of
effectively accomplishes objectives
Implements corrective procedures for issues
Monitors the floor
04/2010 to 02/2013
Team LeadLaVergne, TN
Demonstrated strong leadership, time management and customer service skills.
As a Lead I oversee
production and operations.
I manage and direct daily activities of picking, packing, receiving, put
Ensure safety and quality control is 100% in compliance.
Reduced overall shrink.
Improved overall production by performing job observations and time studies.
I am accountable for
training, monitoring, guiding and coaching assigned employees.
I must conduct audits to ensure
I also work at production standards when not actively in charge of the group.
orders through department.
I have the ability to make sound decisions.
Leads the team to ensure high level of customer service.
Ensures the staff works as a team.
Works with other leaders to ensure that distribution center productivity, quality, and team work objectives are met.
08/2006 to 02/2010
Store managerHot Topic － Hickory, NC
Participates in setting expectations and writing performance appraisals.
Leads by example, communicates information and provides coaching and training on new procedures.
Prioritizes work, sets daily work schedules, tracks and monitors work Ensures a safe work environment or all employees.
In constant contact with our customers and staff
Ensures the staff gives great customer service as well as dealing with the financial side of the store.
Recruiting, training, supervising, and appraising staff
Maintaining statistical and financial records
Promoting and marketing business
Dealing with customer queries and complaints
Overseeing price and stock control
Preparing promotional materials and displays
High School DiplomaDouglas, MA, United States
coaching, customer service skills, leadership, quality control, receiving, safety, shipping, sound, time management, scheduling, customer service, inventory control