LiveCareer-Resume

hostess server resume example with 3+ years of experience

Jessica
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced cashier with over 5 years of experience in the restaurant industry. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level position in restaurant environment. Ready to help team achieve company goals.

Skills
  • Guest Seating Arrangements
  • Cash handling
  • Food running
  • To-Go Order Preparation
  • Hospitality Service Expertise
  • Order Accuracy
  • Menu presentation
Work History
Hostess/Server , 03/2019 to Current
Ascena Retail GroupDavenport, IA,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Recorded available tables after seating each party using specialized seating software.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Informed servers of newly seated parties for speedy service.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
  • Documented reservations and communicated changes to guests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Answered customer questions about hours, seating and menu information.
  • Checked and restocked server areas and organized and got change for front counter.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Processed orders and sent to kitchen employees by Action.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Checked guests' identification before serving alcoholic beverages.
  • Checked over Number daily IDs to verify ages and uphold State liquor laws.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Served Type, Type and Type beverages and offered refills.

+ Edit or add your own

  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
Sales Associate, 01/2017 to 05/2017
Abercrombie & FitchCity, STATE,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Achieved perfect attendance and on-time record.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Tracked stock using company inventory management software.
  • Developed, marketed and sold full range of products and support services.
  • Increased sales by offering advice on purchases and promoting additional products.
Hostess/Server , 01/2016 to 07/2016
Farrell’s Ice Cream ParlourCity, STATE,
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Served Type, Type and Type beverages and offered refills.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Checked over Number daily IDs to verify ages and uphold State liquor laws.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.

+ Edit or add your own

  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Processed orders and sent to kitchen employees by Action.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Kept track of event finances, initial deposits, due payments and final balances.
Education
GED: American Literature, Expected in 06/2016 to Jurupa Valley High School - Jurupa Valley, CA
GPA:
N/A: Medical Radiologic Technology, Expected in 08/2016 to Norco College - Norco, CA
GPA:
N/A: Medical Radiologic Technology, Expected in 08/2021 to Riverside City College - Riverside, CA
GPA:
Accomplishments

4.0 GPA

Graduated with Honors.

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Resume Overview

School Attended

  • Jurupa Valley High School
  • Norco College
  • Riverside City College

Job Titles Held:

  • Hostess/Server
  • Sales Associate
  • Hostess/Server

Degrees

  • GED
  • N/A
  • N/A

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