LiveCareer-Resume

hostess server resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Expertise in merchandising and stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis. As well as a  tactical team builder, very resourceful, a fast learner and a strategic planner seeking to leverage background into an outside sales representatives. 

Skills
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Conflict and dispute resolution
  • Training and development
  • Excel in customer services and development
  • Positive learning process
  • Supply replenishment
  • Quick learner
  • Reports generation and analysis
  • Time management skills
  • Results-oriented
  • Client-focused
  • Excellent with kids
  • Safety measures
  • Excellent communication
Education and Training
Belaire High School Baton Rouge, LA Expected in 2016 High School Diploma : - GPA :
  • Major in music
  • 2.0 GPA
  • Completed coursework in English, science, history and mathematics
  • Completed professional development in recreational writing
  • choir Member
Baton Rouge Community College Baton Rouge, LA Expected in 2020 Associate of Arts : journalism/writing - GPA :
  • Major in English language Arts
  • Completed professional development in psychology
  • Completed coursework in English language arts and history
  • 1.5 GPA
  • Completed continuing education in college math
  • Minor in Early child development
  • mythology Member
Experience
Applebees - Hostess/Server
City, STATE, 05/2016 - 11/2016
  • Helped to plan and execute parties for more than [10] guests, including coordinating menus and preparing tables.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving are areas every 15-20 minutes to verify proper cleanliness and readiness for guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Delivered guests to table locations, presented menus and discussed specials to promote items.
  • Consulted with management to resolve service issues on behalf of unhappy guests.
Boil & Roux - hostess/server
City, STATE, 10/2016 - 02/2017
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
  • Informed groups of guests on wait times based on kitchen needs and table availability.
  • Thanked every guest for patronage and invited return to promote satisfaction.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered telephone to provide establishment information and take party reservations.
  • Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
  • Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
  • Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide positive dining experience.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to my manager immediately.
  • Designed custom private function and banquet packages to accommodate groups of up to 10-20, including business dinners, sales presentations, club meetings, weddings and charity events.
Journeys - Cashier/Sales Associate/Stocker
City, STATE, 10/2018 - 03/2019
  • Organized, cleaned and maintained store through intense cleaning and organizing to create inviting and warm atmosphere for customers.
  • Facilitated inventory and stock management to replenish inventories and minimize excess.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Notified managers and colleagues immediately of any spills or waste issue, enabling quick clean-up and remediation.
  • Trained and mentored 10 new employees in 2018 on sales procedures and business practices, boosting customer satisfaction ratings 40%.
  • Assessed floor displays to determine which merchandise required restocking.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Processed customer purchases and returned proper currency and bills, maintaining 100% accuracy rate.
  • Assisted customers based on currently available product, promotional and policy information.
  • Answered over 50 questions and inquiries per shift regarding products, prices and availability.

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Resume Overview

School Attended

  • Belaire High School
  • Baton Rouge Community College

Job Titles Held:

  • Hostess/Server
  • hostess/server
  • Cashier/Sales Associate/Stocker

Degrees

  • High School Diploma
  • Associate of Arts

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