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hostess server resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Reliable team member with 1+ years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Efficient skills at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Skills
  • Money handling
  • Cleaning skills
  • Lift 12+ pounds
  • Safety understanding
  • Call center experience
  • Equipment operation
Experience
06/2017 to 07/2018
Hostess/Server Comcast Lincoln Park, MI,
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Helped to plan and execute parties for more than 30 guests, including coordinating menus and preparing tables.
  • Checked dining and serving areas every 10 Minutes to verify proper cleanliness and readiness for guests.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Answered telephone to provide establishment information and take party reservations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Guided guests to appropriate seating for party size, provided with menus and utensils.
07/2018 to 09/2018
Retail Sales Associate Firehouse Subs Charleston, SC,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
07/2018 to 01/2020
Team Member/Cashier McDonald's City, STATE,
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Picked up and moved boxes weighing 12+ pounds.
  • Corrected issues in timely manner to maintain productivity goals.
  • Drove team success by completing Difficult task quickly and accurately.
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in 05/2017
High School Diploma:
Amos P. Godby High School - Tallahassee, FL
GPA:

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Resume Overview

School Attended

  • Amos P. Godby High School

Job Titles Held:

  • Hostess/Server
  • Retail Sales Associate
  • Team Member/Cashier

Degrees

  • High School Diploma

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