Hostess/Server Resume Example Prime Time

HOSTESS/SERVER

Professional Summary

Communication with customers and co-workers. Dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 11 years experience providing service to guests at several restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Diligent Food Service worker with successful history in Restaurants and Customer Service settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards. Versatile with 11 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings due to friendliness and speedy service. Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Skills

Guest relations management
Sales expertise
Dining area cleanliness
Hospitality service expertise
Menu memorization
Stocking and replenishing
Menu presentation
Performance improvement
Food running
Team Player
Customer service

Food and beverage pairings
Beverage preparation
Cash handling expert
Point of sale knowledge
High-volume dining
Order accuracy
Communication skills
Cash Handling
Organization
Strong critical thinking capabilities
Relationship development

Work History

Hostess/Server, 10/2018 to 12/2019
Prime Time – South Beach, Miami, Florida

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.

Hostess, 12/2018 to 01/2019
Sushi Sake – Miami, Brickell, Florida

Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Monitored dining room and guest flow to maximize table usage and minimize wait times.

Customer Service, Cash Register Handler, Server, 06/2016 to 08/2017
JuiceBlendz International – Weston, Florida

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Maintained organized, presentable merchandise to drive continuous sales.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.

Hostess/Server, 09/2015 to 10/2016
Aly's Comfort Cafe – Davie, Florida

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.

Education

High School Diploma: 06/2012
Western High School - Davie, FL

Majored in English

Resume Overview

Companies Worked For:

Prime Time
Sushi Sake
JuiceBlendz International
Aly's Comfort Cafe

School Attended

Western High School

Job Titles Held:

Hostess/Server
Hostess
Customer Service, Cash Register Handler, Server

Degrees

High School Diploma : 06/2012

Hostess/Server Resume Example

Resume Score: 80%

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