Hostess/Server Resume Example
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HOSTESS/SERVER
Summary
Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Friendly Host and server with 6 years of experience. History of maintaining counter cleanliness, financial accuracy and best-in-class customer service.
Skills
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Experience
08/2016 - 07/2019Hostess/Server Oakmont Management Group | Santa Clara , CA
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Calculated charges, issued table checks and collected payments from customers.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Placed reservations through phone and email into POS.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
05/2015 - 06/2016ServerThe Snug Gastro Pub | City , STATE
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Promoted desserts, appetizers and specialty drinks.
- Placed reservations through phone and email into reservation book.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
08/2013 - 05/2015Hostess/Server O’Charley’s | City , STATE
- Answered customers' questions about hours, seating, current wait time and other information.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Inspected restrooms for cleanliness and availability of supplies every 15-30 minutes per shift.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Checked menus to verify current selection availability and cleanliness.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Education and Training
High School Diploma
Penn Foster Career School | City, State
Penn Foster Career School | City, State
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Resume Overview
School Attended
- Penn Foster Career School
Job Titles Held:
- Hostess/Server
- Server
Degrees
- High School Diploma
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