Hostess resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) XXX-1000 - Cell: - resumesample@example.com - -
Summary
I am currently a junior at Brooklyn College; majoring in Law. I am seeking a position that will advance my knowledge is the business field and assist me with career growth.
Highlights
Excellent multi-tasker
Engaging personality
Neat, clean and professional appearance
Reliable team worker
Seasoned in conflict resolution
Sharp problem solver
Reliable and punctual
Proven leader
Delivers exceptional customer service
Math and language skills
Strong organizational skills
Active listening skills
Energetic work attitude
Opening/closing procedures
Accomplishments
Customer Assistance
Worked with company systems such as Open table and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotationGreeted each customer with friendly eye contact.
Routinely helped as many as 300 customers each day in a high-volume retail/ restaurant environment
Experience
07/2014 to Current
HostessMarriott International – Mammoth Lakes, CA,
Cheerfully greeted guest and welcome them
monitor table rotation
keep track of servers and open tables
cater to guest request and complains
plan table layout ahead of time to be able to sit guest comfortably
update computer system and floor chart for servers
clean and keep track of menus
make , change or update a reservation either in person or over the phone
walk guest to their table
help to set and clear tables
control the crowd when busy , keep guest from getting upset
run food to tables
make sure guest are happy with their table and is seated comfortably
monitor the bar to make sure no one sits their un announced
11/2013 to 07/2014
hostessMarriott International – Marion, AR,
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Facilitated prompt and accurate seating and service of all guests.
Maintained a professional tone at all times, including during peak rush hours.
Completed closing duties, including restocking items and closing out the cash drawer.
Answered questions about menu selections and made recommendations when requested.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Responded to resident or guest complaints regarding food or service
04/2013 to 08/2013
sales associate :fine jewelery Blain Supply, Inc. – Onalaska, WI,
Computed sales prices, total purchases and processed payments.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Placed special orders and called other stores to find desired items.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Replenished floor stock and processed shipments to ensure product availability for customers.
04/2013 to 07/2013
Luna park
Ride OperatorLuna Park – City, STATE,
Operate mechanical riding devices and vehicles effectively Control devices to start and stop within the allotted time Advise riders to fasted seat belts and inform about other safety precautions Ensure that all patrons are safely seated and safety belts and bars are secure before starting the ride.
Collects tickets and cash from patrons and balance them at the end of the day.
Follow device maintenance and safety procedures all the time.
Provide excellent services and ensure customer satisfaction.
02/2012 to 08/2012
CashierForever 21 – City, STATE,
Answered customers’ questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Education
Expected in Present
Bachelor of Science: Law Brooklyn College - Brooklyn, NY GPA:
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